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Programme Coordinator

2 months ago

Burnley, Lancashire, United Kingdom VEKA UK Full time
About the Role

We are seeking a highly skilled and motivated Programme Coordinator to join our team at VEKA UK. As a Programme Coordinator, you will play a crucial role in supporting our installer schemes with your expertise and dedication.

Key Responsibilities
  • Member Account Management: Oversee Independent Network member accounts to ensure compliance with regulatory requirements and achievement of key performance indicators (KPIs). Promote membership benefits and provide continuous support to members.
  • Issue Resolution: Monitor, highlight, and address any arising issues promptly to ensure seamless operations.
  • Collaboration: Work closely with the Technical Support Manager to track IBG claims and complaints via the Independent Network member database.
  • Reporting: Contribute to monthly reporting requirements to ensure accurate and timely information.
  • Database Management: Maintain internal databases up to date and ensure compliance with General Data Protection Regulation (GDPR) policies.
  • Prospect Identification: Identify and engage potential candidates for the Independent Network and wider installer scheme. Liaise with VEKA Business Development Managers (BDMs) and Fabricators regarding potential prospects.
  • Onboarding Support: Assist in the application, setup, and onboarding of new Independent Network member customers.
  • Customer Service: Handle day-to-day homeowner and installer communications to ensure top-notch customer service.
  • Administrative Duties: Perform general administrative tasks as required to support the team.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with internal and external stakeholders.
  • Proficiency in Microsoft Office: Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Quick Learner: Ability to quickly learn new systems and processes.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills to identify and resolve issues.
  • Excellent Written and Reporting Capabilities: Excellent written and reporting skills to produce high-quality reports and documents.
  • Attention to Detail: High level of attention to detail to ensure accuracy and quality in work.
  • Excellent Customer Service Skills: Excellent customer service skills to provide top-notch service to customers.
  • Experience with HubSpot (Desirable): Experience with HubSpot, a marketing and sales software.
What We Offer
  • Healthcare Cash Plan: Access to a healthcare cash plan to support your well-being.
  • Pension (6% Employer Contribution): A pension scheme with a 6% employer contribution to support your retirement planning.
  • Annual Profit Share (Uncapped): An annual profit share scheme with uncapped potential.
  • Discounted Gym Membership: A discounted gym membership to support your fitness goals.
  • Enhanced Basic Annual Leave and Holiday Purchase Scheme: An enhanced basic annual leave and holiday purchase scheme to support your work-life balance.
  • Free Fruit and Coffee Machines: Free fruit and coffee machines to support your well-being.
  • Subsidised Vending Machine: A subsidised vending machine to support your snacking needs.