Field Service Engineer

3 hours ago

Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time
Join Our Team as a Field Service Engineer

We are seeking a highly skilled and motivated Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the UK Birmingham region.

Key Responsibilities:

  • Perform field service activities, including on-site installation, validations, preventive maintenance, and system repairs.
  • Solve a broad range of problems of varying scope and complexity.
  • Coordinate your own work schedule with direct colleagues, service operations, and management.
  • Instruct customers in the use of our instruments to ensure safe and effective customer operations.
  • Provide proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
  • Produce timely and accurate reports of your activities, including service reports and expense reports.
  • Assure the highest level of Customer Experience to achieve customer satisfaction and loyalty.
  • Provide sales leads to account manager.
  • Provide feedback to support teams for correcting system documentation and updating procedures.

Requirements:

  • Typically requires a qualification or equivalent experience in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
  • Analytical trouble shooting and problem-solving abilities.
  • Excellent hand-eye coordination and manual dexterity.
  • IT skills.
  • Driving license required.
  • Excellent communication skills in English, verbal and in writing.
  • Independent, service-minded, and informative in the approach towards customers.
  • Highly organized, on top of things, and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are high.
  • A strong team contributor, working remotely with the ability to connect with colleagues in the region.
  • Commercial mentality.
  • A natural curiosity about staying up to date with trends in technology and IT.
  • Self-motivated, loves to be challenged.

What We Offer:

  • Competitive package.
  • Excellent benefits – 10% Commission scheme, Company car, Mobile Phone and Laptop.
  • Training, career progression, and opportunities within a world leader in serving science.

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