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Field Service Engineer

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Hemel Hempstead, Hertfordshire, United Kingdom Avidity Science - EMEA Full time
Job Title: Field Service Engineer

Avidity Science - EMEA is seeking a skilled Field Service Engineer to join our Service team in the UK. As a Field Service Engineer, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities:
  • Perform on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems.
  • Carry out commissioning and installation work on laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets.
  • Provide after-sales technical and commercial support to clients.
  • Work from technical documents, including installation manuals and maintenance manuals.
  • Complete required service documentation and call reports.
  • Collaborate with the Service Office team to provide best-in-class customer experience.
  • Maintain a car stock inventory of spare parts.
  • Adhere to Health and Safety Procedures.
Requirements:
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or equivalent experience.
  • A full UK driving license is required.
  • Experience as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
  • Working knowledge of electrical/mechanical equipment is required.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Strong organizational skills, attention to detail, and ability to prioritize workload and manage multiple tasks.
  • Excellent communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • Good IT competency, including knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage.
Benefits:
  • Competitive salary range of £32,000 to £37,000.
  • Discretionary bonus scheme.
  • Great selection of benefits, including 25 days holiday, pension contributions, death in service life assurance, and more.

Avidity Science - EMEA is a collaborative team that encourages a fun and productive work environment. We offer competitive salaries and a range of benefits to support our employees' well-being and career development.