Customer Service Representative
2 months ago
About Cotton Traders
Cotton Traders is a leading retailer of casual wear and sportswear, known for its high-quality products and excellent customer service.
Job Summary
We are seeking a highly motivated and customer-focused Contact Centre Advisor to join our team. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to our clients via phone and email.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and make recommendations to customers
- Upsell and cross-sell products to customers
- Meet or exceed sales targets and customer satisfaction goals
Requirements
- Fluent spoken and written English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Previous customer service experience preferred
What We Offer
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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