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Trainee Client Coordinator

2 months ago


North Witham, Lincolnshire, United Kingdom Matthews International Full time

Job Summary

We are seeking a highly skilled Trainee Client Coordinator to join our team at Matthews International. This role will involve working with some of the UK's leading brands, facilitating new client kick-off meetings, and developing training materials for new and existing clients.

Key Responsibilities

  • Facilitate new client onboarding and existing client meetings to ensure seamless project delivery.
  • Develop and document functional requirements for new clients, ensuring accuracy and attention to detail.
  • Design and deliver training materials for new and existing clients, promoting effective project management.
  • Analyze client requirements and make informed decisions regarding project eligibility, accumulator, and claims extract file issues.
  • Resolve member issues and non-escalated client issues in a timely and professional manner.
  • Coordinate new benefit changes on behalf of clients, providing clear direction on implementation.
  • Build, maintain, and support client portal and CRM applications, ensuring data accuracy and integrity.
  • Prepare for and participate in open enrollment meetings for new and existing clients, promoting effective communication.
  • Generate reports for clients, providing valuable insights and analysis.
  • Implement internal department and corporate projects, driving business growth and improvement.

Requirements

  • Bachelor's Degree in Business Administration, Marketing, or related field.
  • Previous project coordination experience in a graphics manufacturing environment, or equivalent combination of education and experience.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
  • Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines, and reporting.
  • Ability to work overtime as necessary.