Call Listening Specialist

2 weeks ago


Cirencester, Gloucestershire, United Kingdom Usay Compare Full time

Usay Compare is a dynamic and innovative company that offers a unique blend of a marketplace for Private Medical Insurance and a supportive employer for career growth.

We are a team that thrives on challenges and values honesty as a cornerstone of our culture, providing a great place to work and advance in your career.

With customer satisfaction at the heart of our business objectives, our team needs an additional resource to continue its journey to excellence; we are seeking a dedicated and driven individual who is passionate about delivering exceptional results and wants to make a meaningful impact on the business and our clients.

This role is crucial to our business as you will ensure that the Sales Advisors are selling in compliance with our clients' needs, adhering to regulatory requirements, and providing them with the best possible advice.

What we can offer you:

  • A competitive basic salary of £23,500 per annum
  • A standard Monday to Friday schedule with flexible working hours
  • A supportive and collaborative working environment
  • 28 days holiday, with the option to take Bank Holidays off and make up for them at a later time
  • A contributory pension scheme and discounted Private Medical Insurance
  • Excellent facilities, including spacious break-out areas and a well-presented office

This role includes, but is not limited to:

  • Reviewing and assessing the advice given by Sales Advisors to ensure that the clients' overall needs have been met and that all advice and documentation issued meets the required standards.
  • Identifying opportunities to improve product recommendations.
  • Monitoring compliance with regulatory requirements.

What makes a successful Call Listening Administrator?

  • Someone who has a keen eye for detail and a strong analytical mindset.
  • Demonstrates professionalism, integrity, credibility, and commitment.
  • Has excellent written and verbal communication skills.
  • Has the ability to develop positive relationships with colleagues.
  • Has strong listening and analytical skills.
  • Has sound judgment and reasoning skills.
  • Possesses the ability to work independently and take initiative.


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