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Assistant Broker

3 months ago

Edinburgh, Edinburgh, United Kingdom Howden Group Holdings Full time
About Us:

At Howden Group Holdings, we are dedicated to fostering an independent business environment characterized by a unique culture that is shaped by our employees. Our success hinges on attracting the most talented and entrepreneurial individuals in the industry.

People choose to join Howden for various reasons, but they remain with us for one: our distinctive culture. This is what differentiates us and enables us to retain top talent in the market. Whether your priorities include work-life balance, career advancement, sustainability, or community involvement, you will find a community of like-minded individuals committed to driving positive change at Howden.

What We Seek:

We are looking for a dedicated individual to assist our team with administrative and operational tasks, which include:
  • Preparation of necessary documentation
  • Establishing and maintaining client records
  • Data entry and monitoring of client accounts

This role will also involve supporting Client Executives by gaining a comprehensive understanding of back-office tasks, processes, and functions.

Your Responsibilities:

Planning and Reporting:
  • Organize your work activities with minimal supervision to meet personal and team objectives
  • Achieve set targets
  • Participate in team meetings, providing updates on business progress in your area of expertise
  • Manage assigned projects and contribute to additional projects as needed
  • Provide relevant management information to senior management
Technical Responsibilities:
  • Create client records and perform all necessary background checks
  • Accurately input risk data into records in a timely manner
  • Review client documentation to ensure comprehensive and accurate information for the quoting process
  • Gather and communicate client requirements to facilitate effective risk marketing
  • Prepare or verify market presentations
  • Respond to market and third-party inquiries as appropriate
  • Ensure compliance with territory, tax, and legislative requirements
  • Manage data entry, credit control, and follow up on subjectivities as needed
  • Coordinate with support technicians and IBA as required
  • Maintain up-to-date records on the company system
  • Know when to seek guidance from senior team members
Policy, Process, and Procedures:
  • Adhere to established parameters and utilize relevant systems to ensure documentation and communications comply with company procedures and provide an adequate audit trail
  • Process data promptly and accurately to support high levels of client service and internal process execution
  • Maintain appropriate client files and oversee the timely and accurate production of documentation to meet client, company, and regulatory requirements
  • Conduct due diligence and sanctions checks in accordance with company procedures
  • Follow company policies and procedures, obtaining necessary authorizations at appropriate stages
Client Focus and Relationship Management:
  • Build and maintain strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations
  • Provide support and assistance to senior colleagues and their clients as needed
  • Handle client inquiries, renewals, and mid-term adjustments
  • Develop strong relationships within your immediate team and the broader business unit
  • Seek advice and guidance from your line manager when appropriate
  • Engage with clients in a fair and ethical manner
  • Share information that could benefit the organization
Personal Development:
  • Actively pursue personal development to stay informed about best practices
  • Remain aware of external industry, legal, and regulatory developments to ensure high standards
  • Stay updated on all legal and regulatory changes relevant to the organization
Regulatory Compliance:

Our leadership expects the highest standards of corporate governance, operational excellence, and financial reporting from all employees. Specific responsibilities include:
  • Ensure proper authorization is obtained and processes are followed as required
  • Maintain accurate performance, HR, and T&C records
  • Handle correspondence appropriately
  • Operate with honesty, professionalism, and ethical standards
  • Strictly adhere to the Group Employee Code of Conduct
  • Complete all relevant regulatory training
  • Comply with all applicable legal, fiscal, and regulatory obligations
What We Need From You:

Knowledge and Experience:
  • Understanding of general and legal principles of insurance
  • Familiarity with relevant regulatory and legal frameworks
  • Knowledge of the market, including awareness of competitors and cultural considerations
  • Relevant product knowledge is essential
  • Experience in an account handling or technical role is advantageous
  • Good understanding of team objectives and your role's contribution
  • Specific systems knowledge relevant to the role
Skills and Attributes:
  • Customer-focused approach
  • Numerate and literate
  • Strong communication and interpersonal skills
  • Able to work independently and demonstrate initiative
  • Flexible in achieving tight deadlines with good organizational skills
  • Proficient in computer usage
  • Analytical with problem-solving abilities
  • Attention to detail and eagerness to learn
  • Calm and resilient under pressure
  • Adaptable to change
  • A team player who builds sustainable relationships
  • Able to mentor junior team members on specific tasks
Qualifications:
  • GCSE Maths and English (or equivalent)
  • A levels (desirable)
  • Working towards or holding CII qualifications (not critical)
Our Culture: People First

Since our inception in 1994, we have evolved from local experts in London to a global presence with 15,000 colleagues and a partner network spanning over 100 territories. We are the largest independent insurance broker worldwide, yet our core values remain unchanged. We prioritize an employee-ownership model, aligned external investors, trust, integrity, expertise, and independence. Our commitment to a people-first business model is at the heart of Howden, fostering a culture of collaboration and innovation. We empower our employees to challenge conventions and think creatively, ensuring that we attract and nurture exceptional talent.