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Customer Proposition Strategist

3 months ago

London, Greater London, United Kingdom Sanderson Full time
Job Overview

Sanderson, a prominent player in the retail sector, is seeking a skilled Proposition Manager with a strong emphasis on enhancing Customer Experience. This role is pivotal as the organization transitions towards a more customer-focused strategy. You will serve as the voice of the customer, promoting genuine customer-centric practices throughout the company.

Key Responsibilities:

  • Gain a comprehensive understanding of the customer proposition across various business units.
  • Identify and prioritize essential value-driving propositions.
  • Advocate for customer needs to ensure they are at the forefront of proposition development.
  • Develop and refine both new and existing customer propositions by recognizing customer requirements.
  • Spot and implement proposition opportunities aimed at enhancing customer experience through a deep understanding of customer needs and their journeys.
  • Acquire a robust understanding of the external market to introduce innovative ideas for evolving customer experience.
  • Stay informed about the latest market trends to provide a leading perspective on customer experience advancements.
  • Establish the framework for customer journeys.
  • Lead initiatives for customer experience transformation.

Candidate Profile:

  • Proven experience as a Proposition Manager, Proposition Lead, or Head of Proposition, preferably within the retail industry.
  • Ability to design and develop customer propositions, ideally in a specialized proposition role.
  • Exceptional stakeholder management skills with a passion for collaborating with a diverse range of stakeholders.
  • Strong analytical capabilities.