CRM and Operations Manager

1 week ago

London, Greater London, United Kingdom Frieze Full time
Job Description

About the Role

Frieze is undergoing a transformative process to leverage data systems and digital platforms to drive business growth. The CRM Operations Executive position is a critical component of this initiative within the Data and Insights Team, laying the foundation for our Business as Usual (BAU) data services to unlock the vast potential of data in driving value across the organization.

Key Responsibilities Include:

  • Deliver integral BAU data services to the entire organization.
  • Create procedures in Data Warehouse using SQL to optimize BAU data-related tasks.
  • Ensure high standards of support for all internal users of the CRM.
  • Facilitate the use and awareness of the CRM and other supplementary data systems, including regular meetings with internal stakeholder teams to comprehend their data dependencies.
  • Work with internal stakeholders to segment and steward new contacts through the CRM.
  • Manage the scheduling, segmentation, and delivery of data selections for email marketing campaigns.
  • Identify data barriers to optimal cultivation of Frieze's audiences and proactively seek methods to address and improve them.
  • Regularly create and execute processes to cleanse and standardize data in the CRM.
  • Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
  • Ensure data processing compliance with data protection laws.
  • Execute data processes arising through Data Subject Rights.
  • Understand the organization's usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
  • Establish and maintain thorough documentation of the BAU processes managed by the CRM Operations team.
  • Collaborate with the wider Data and Digital department to drive a culture of data-led decision making.
  • Deputize for the CRM Operations Manager as required.

You Will Have the Following Strengths:

  • CRM experience
  • Demonstrable proficiency with SQL
  • Experience of Data Warehousing technologies and architecture, specifically mySQL
  • Understanding of data models and relational database structures
  • Experience of data processing, manipulation, cleansing, and validation
  • Advanced knowledge and usage of Microsoft Excel
  • Expert knowledge in GDPR and its implementation
  • Knowledge of segmentation, marketing automation, and audience engagement strategies
  • Experience of using email marketing platforms, e.g., MailChimp
  • Experience of processing data for events
  • Experience of using Sugar CRM

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