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Transport Operations Coordinator

2 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom EMED Group Full time
Job Title: Transport Controller

We are seeking a highly organized and detail-oriented Transport Controller to join our team at EMED Group. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient transportation of patients across various destinations.

Key Responsibilities:
  • Plan and coordinate daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to achieve timely and efficient collection and delivery of patients, meeting contractual targets.
  • Receive and respond to patient transport requests and queries, ensuring compliance with relevant service procedures and standing orders.
  • Perform general clerical duties, including data input, completing forms and invoices as necessary, and maintaining accurate records.
  • Enhance the performance and quality of service offered to patients and customers, maintaining a high level of customer satisfaction.
  • Liaise with other agencies, such as GPs, Nursing Homes, Hospital Clinics, and Wards, to ensure seamless patient flow and resolve any issues promptly.
Requirements:
  • Effective communication and interpersonal skills, gained from experience dealing with customers or members of the public.
  • Ability to work independently and problem-solve, with good organizational skills.
About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and strive to create an inclusive and safe working culture for all.