Debt Recovery Professional
6 days ago
In this exciting opportunity, you will have the chance to work with a leading international law firm, CMS UK, as a Credit Controller. As a key member of the team, you will be responsible for managing the firm's debtors, maintaining good client relationships, and ensuring the timely delivery of high-quality services.
Key Responsibilities:
- Support a Practice Group in the management of the Firm's debtors while maintaining good client relationships.
- Consistently deliver high-quality services on time, with a focus on responsiveness, client satisfaction, effective client communication, and client service orientation.
- Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
- Assist in identifying and implementing process improvements that maximize efficiency and effectiveness.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Enforce CMS credit policies, including query resolution and treatment of bad/doubtful debt.
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system, adhering to best practice guidelines.
- Liaison with external and internal clients to progress payment of invoices.
- Handling client queries, escalating to the Practice Group or Partner as required.
- Engage in discussions with the Practice Group team on debtor issues.
- Maintaining up-to-date bad and doubtful debt provisions.
- Working with the Debt Recovery Team in minimizing overdue debt.
- Account reconciliations to ensure correct allocation of funds received.
- Production of manual statements.
We are looking for a highly skilled and experienced Credit Controller to join our team. To be considered for this role, you must have:
- Knowledge of credit control processes.
- Knowledge of a legal billing system would be beneficial.
- Proficient in MS Excel and Word.
- Computer literate - basic typing skills.
- Excellent written and verbal communication skills, able to communicate at all levels, confident, with a professional telephone manner.
- Analytical skills to resolve queries.
- Shows flexibility in approach.
- Is enthusiastic about the role and keen to contribute to the team.
- Works to given timeframes and anticipates likely workflows.
- Consistently produces accurate work.
- Preferably experienced in account management.
We offer a competitive basic salary, reviewed annually, as well as a range of benefits, including:
- Flexible, hybrid working policy.
- Generous bonus scheme.
- Up to 25 days holiday (rising to 28 days with service).
- Holiday exchange scheme.
- Private medical insurance.
- Enhanced parental leave.
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
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