Debt Recovery Professional

6 days ago


Sheffield, Sheffield, United Kingdom CMS UK Full time
About the Role

In this exciting opportunity, you will have the chance to work with a leading international law firm, CMS UK, as a Credit Controller. As a key member of the team, you will be responsible for managing the firm's debtors, maintaining good client relationships, and ensuring the timely delivery of high-quality services.

Key Responsibilities:

  • Support a Practice Group in the management of the Firm's debtors while maintaining good client relationships.
  • Consistently deliver high-quality services on time, with a focus on responsiveness, client satisfaction, effective client communication, and client service orientation.
  • Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
  • Assist in identifying and implementing process improvements that maximize efficiency and effectiveness.
  • Assist in identifying and executing ways to develop and enhance relationships with clients.
  • Enforce CMS credit policies, including query resolution and treatment of bad/doubtful debt.
  • Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system, adhering to best practice guidelines.
  • Liaison with external and internal clients to progress payment of invoices.
  • Handling client queries, escalating to the Practice Group or Partner as required.
  • Engage in discussions with the Practice Group team on debtor issues.
  • Maintaining up-to-date bad and doubtful debt provisions.
  • Working with the Debt Recovery Team in minimizing overdue debt.
  • Account reconciliations to ensure correct allocation of funds received.
  • Production of manual statements.
About You

We are looking for a highly skilled and experienced Credit Controller to join our team. To be considered for this role, you must have:

  • Knowledge of credit control processes.
  • Knowledge of a legal billing system would be beneficial.
  • Proficient in MS Excel and Word.
  • Computer literate - basic typing skills.
  • Excellent written and verbal communication skills, able to communicate at all levels, confident, with a professional telephone manner.
  • Analytical skills to resolve queries.
  • Shows flexibility in approach.
  • Is enthusiastic about the role and keen to contribute to the team.
  • Works to given timeframes and anticipates likely workflows.
  • Consistently produces accurate work.
  • Preferably experienced in account management.
What's in it for you?

We offer a competitive basic salary, reviewed annually, as well as a range of benefits, including:

  • Flexible, hybrid working policy.
  • Generous bonus scheme.
  • Up to 25 days holiday (rising to 28 days with service).
  • Holiday exchange scheme.
  • Private medical insurance.
  • Enhanced parental leave.
  • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.


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