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Financial Services Coordinator

2 months ago


Sheffield, Sheffield, United Kingdom CMS UK Full time
About the Role

In this exciting opportunity, you will play a key role in supporting a Practice Group in the management of the Firm's debtors, while maintaining excellent client relationships. Your primary responsibilities will include:

  • Providing high-quality services on time, with a focus on responsiveness, client satisfaction, effective client communication, and client service orientation.
  • Assisting in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
  • Assisting in identifying and implementing process improvements that maximize efficiency and effectiveness.
  • Assisting in identifying and executing ways to develop and enhance relationships with clients.
  • Enforcing CMS credit policies, including query resolution and treatment of bad/doubtful debt.
  • Conducting daily debt reviews using the ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto the ARCS system, adhering to best practice guidelines.
  • Liaising with external and internal clients to progress payment of invoices.
  • Handling client queries, escalating to the Practice Group or Partner as required.
  • Engaging in discussions with the Practice Group team on debtor issues.
  • Maintaining up-to-date bad and doubtful debt provisions.
  • Working with the Debt Recovery Team to minimize overdue debt.
  • Performing account reconciliations to ensure correct allocation of funds received.
  • Producing manual statements.
About You

We are committed to investing in your ongoing training and development to support your professional goals and help you thrive in your role from day one. To be considered for this opportunity, you must meet the following skills and experience:

  • Knowledge of credit control processes.
  • Knowledge of a legal billing system would be beneficial.
  • Proficiency in MS Excel and Word.
  • Computer literacy, including basic typing skills.
  • Excellent written and verbal communication skills, able to communicate at all levels, confident, with a professional telephone manner.
  • Analytical skills to resolve queries.
  • Flexibility in approach.
  • Enthusiasm about the role and a willingness to contribute to the team.
  • Ability to work to given timeframes and anticipate likely workflows.
  • Consistency in producing accurate work.
  • Preferably experienced in account management.
What's in it for You

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name just a few, these include:

  • Competitive basic salary (reviewed annually).
  • Flexible, hybrid working policy.
  • Generous bonus scheme.
  • Up to 25 days holiday (rising to 28 days with service).
  • Holiday exchange scheme.
  • Private medical insurance.
  • Enhanced parental leave.
  • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.