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Guest Service Ambassador

2 months ago

London, Greater London, United Kingdom Accor Full time
About Us

At Adagio, we strive to provide a unique experience for our guests, making them feel at home in our aparthotels. Our philosophy is centered around creating a warm and welcoming environment, where guests can relax and enjoy their stay.

Job Description

We are seeking a Guest Service Ambassador to join our team. As an ambassador, you will be the first point of contact for our guests, ensuring they have a memorable experience with us. Your role will involve providing exceptional customer service, anticipating and managing every situation to ensure guest satisfaction.

You will be responsible for processing and following up on all booking requests, ensuring that all standards and procedures are followed, including billing and cashing in. Additionally, you will master and value our offer and loyalty program, being proactive in developing revenue and sales.

Key Responsibilities
  • Provide exceptional customer service, ensuring guest satisfaction at all times
  • Process and follow up on all booking requests, adhering to standards and procedures
  • Master and value our offer and loyalty program, driving revenue and sales
  • Anticipate and manage every situation to ensure guest satisfaction
Qualifications

Previous hotel experience is preferable, but not essential. We are looking for a guest-oriented and problem-solving individual who is passionate about delivering excellent service to our clients.

Additional Information

This is a part-time position, working 3 days per week, with a rotating roster of early and late shifts. Availability to work weekdays and weekends is required.