IT Operations Manager
1 week ago
We are seeking a seasoned professional to join DTG Global as a Service Delivery Manager, responsible for overseeing the delivery of IT services across the organization. This role presents an exciting opportunity to drive business growth and transformation through effective IT service management.
As a Service Delivery Manager, you will be responsible for ensuring seamless coordination between internal teams and external partners, with a strong focus on maintaining high service levels and fostering productive relationships. Experience in managing outsourced IT services and a background in professional services will be highly beneficial in this role.
Key Responsibilities:
- Service Management: Oversee the day-to-day delivery of IT services, ensuring seamless coordination between internal teams and external partners.
- Outsourcing Expertise: Leverage your experience in outsourcing to manage and optimize relationships with external partners, ensuring they meet agreed service level agreements (SLAs).
- Service Improvement: Continuously identify and implement improvements to service delivery processes, enhancing efficiency and service quality.
- Stakeholder Engagement: Collaborate with stakeholders across the organization to understand their needs and ensure IT services are aligned with business objectives.
- Performance Reporting: Monitor service performance, produce detailed reports, and drive action plans to address any areas needing improvement.
Salary:
The salary package for this position is £60,000 - £70,000 per annum, plus benefits and flexible working options.
This role is ideal for a professional with a background in outsourcing and professional services, who is passionate about delivering top-tier IT services and ready to make a significant impact within a leading organization.
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