Assistant Manager of Meetings and Events Operations

3 weeks ago


Charing, United Kingdom Pan Pacific London Hotel Limited Full time

About Pan Pacific London

Pan Pacific London epitomizes refined, welcoming, and accessible luxury within the prestigious Square Mile of London. The hotel’s sophisticated design harmonizes traditional and contemporary London architecture, seamlessly integrating wellness innovations with exceptional service across a variety of dining and entertainment venues. Experience a unique side of London, from bustling market stalls to Michelin-starred dining and iconic attractions, all conveniently located near the hotel.

About You

We are seeking a dedicated and guest-oriented Assistant Manager of Meetings and Events Operations to join our outstanding Banqueting Operations team at Pan Pacific London. You will demonstrate confidence, empathy, and professionalism in your interactions with guests and colleagues. Your ability to remain composed under pressure and your commitment to delivering an unparalleled experience for our guests are essential. If you take pride in your work and prioritize people in every decision, we would be delighted to hear from you.

Job Summary

As the Assistant Manager of Meetings and Events Operations, you will play a crucial role in crafting memorable experiences for our guests. You will oversee the daily operations during each service period and assume full responsibility for the Meetings and Events Operations department in the absence of the Manager. Your responsibilities will include, but are not limited to:

  • Communicating with the Chef and Operations Manager regarding any concerns related to food quality and service standards.
  • Ensuring adherence to all policies, standards, and procedures.
  • Supervising staffing levels to meet guest service expectations, operational requirements, and financial goals.
  • Collaborating with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
  • Completing any reasonable tasks as assigned by the Meetings and Events Operations Manager.

Benefits of Working as an Assistant Manager of Meetings and Events Operations at Pan Pacific London

We take pride in fostering close-knit relationships, professional development, and employee wellbeing. As part of our team, you will enjoy:

  • Access to Mental Health First Aiders.
  • Celebration of your birthday with an additional day off.
  • Cycle to Work Scheme.
  • Referral Scheme.
  • Seasonal Ticket Loan.
  • Enhanced Maternity and Paternity Policies.
  • Eye Care Voucher Scheme.
  • Social and Employee Wellness Activities.
  • Employee Assistance Programme, including 24/7 virtual GP and financial advisors.
  • Two hotel-wide social events annually, along with additional gatherings.
  • Flexible Work Policy.
  • Dry cleaning services for uniforms and work attire.
  • Recognition programs such as Star of the Month, Manager of the Quarter, and Star of the Year.
  • Guest Experience Programme.
  • Discounts on Food and Beverage outlets.
  • Discounts on internal spa treatments.
  • Culture Club focusing on Diversity and Inclusion.
  • Friends and Family rates at our hotel and within the Pan Pacific Hotel Group properties.
  • Complimentary meals prepared by our chefs.
  • Two fully paid Study Days per year, in addition to your annual leave.
  • Two fully paid Volunteer Days per year, in addition to your annual leave.
  • Opportunities for progression, with a focus on coaching and internal development within the PPH Group.
  • Additional YuLife perks.

Join Our Team

We look forward to welcoming you to our team at Pan Pacific London, a Forbes Travel Guide Five-Star Property, recognized for excellence in hospitality.

Please note that all applicants for the Assistant Manager of Meetings and Events Operations role must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates.



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