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Overnight Hotel Receptionist
3 months ago
As the Night Receptionist, you will...
Be the welcoming presence at Novotel London West, ensuring guests feel at home and prioritizing their comfort and satisfaction during their stay.
Deliver exceptional service by promptly and courteously addressing guest inquiries and needs during check-in, check-out, and throughout their visit.
Maintain accurate records of guest accounts and hotel transactions, ensuring all charges are processed efficiently and correctly.
Collaborate with various hotel departments to guarantee a seamless and enjoyable experience for all guests.
Utilize every opportunity to highlight hotel amenities and enhance sales through knowledgeable recommendations and effective communication skills.
Additional Insights:
To support your success in this role, comprehensive training will be provided covering all front desk operations and safety protocols.
As a Receptionist, you will be part of a vibrant team of 150 professionals. Our hotel features 630 spacious accommodations and 33 dedicated spaces for conferences, meetings, and events, accommodating groups from 1 to 2,000 people, making us one of the most versatile venues in London.
Qualifications:- Previous experience in a similar role is advantageous.
- Proficiency in English, both written and verbal (additional languages are a plus).
- Strong communication, presentation, and interpersonal skills.
- A collaborative team player.
- Excellent problem-solving abilities and the capacity to lead by example.
- Eligibility to work in the UK is required.
As part of our organization, you will enjoy:
- Complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
- Discounted rates at Accor hotels worldwide.
- Opportunities for continuous learning and development through the Accor Academy.
- Support for your well-being in both professional and personal aspects.
- Career growth opportunities across 5,000 hotels in over 100 countries.
- Active participation in initiatives aimed at fostering a more inclusive and sustainable environment.
- And numerous additional benefits designed to help you thrive and express your individuality.
Our Commitment to Diversity & Inclusion:
We are dedicated to creating an inclusive workplace and strive to attract, recruit, and promote diverse talent.
Why Choose Accor?
We are more than just a global leader in hospitality. We welcome you as you are, offering a role and brand that aligns with your unique personality. We encourage your growth and learning every day, ensuring that your work is meaningful and fulfilling, allowing you to explore limitless possibilities within Accor.
At Accor, every chapter of your career is yours to shape, and together we can envision the future of hospitality. Discover the opportunities that await you at Accor.
