Senior Incident Manager
3 days ago
We are seeking a highly skilled Senior Incident Manager to join our IT Service Management team at Verisk. As a key member of our team, you will be responsible for managing major incidents, evolving our processes, and working closely with software teams to manage problems.
Key Responsibilities:- Lead the management of major incidents, ensuring timely resolution and effective communication with clients and stakeholders throughout the incident lifecycle.
- Collaborate with software teams to identify root causes of recurring issues, manage problems, and implement solutions to prevent future incidents.
- Continuously evolve and improve Major Incident and Problem Management processes to enhance efficiency and effectiveness.
- Act as the primary point of contact for clients during major incidents, providing updates and ensuring their concerns are addressed promptly.
- Work with cross-functional teams to prioritize and implement improvements that enhance the overall service delivery to clients.
- Develop and monitor key performance indicators (KPIs) to measure the success of Major Incident and Problem Management processes and drive continuous improvement.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL certification (Expert level preferred).
- Minimum of 8-10 years of experience in a customer-facing IT service management position, with at least 3-5 years in a senior Major Incident and Problem Management role.
- Strong knowledge of ITIL frameworks and best practices in managing major incidents and problem management.
- Excellent leadership and team management, communication, and interpersonal skills.
- Ability to work effectively with cross-functional teams and proficiency in IT service management tools and software.
- Experience in the insurance industry.
- Experience with Zendesk.
- Experience with AWS.
- Experience with Azure DevOps.
- Basic knowledge of SQL and relational databases.
- Experience with Microsoft SharePoint or other knowledge management tool.
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London, Greater London, United Kingdom Verisk Full timeJob SummaryWe are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team at Verisk. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.Key ResponsibilitiesMajor Incident Management: Lead the management...
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London, Greater London, United Kingdom Specialty Business Solutions Full time{"title": "Senior Major Incident and Problem Manager", "subtitle": "Drive Continuous Improvement in IT Service Management", "content": "At Specialty Business Solutions, we are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team. This hands-on role is crucial for managing major incidents,...
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London, Greater London, United Kingdom Specialty Business Solutions Full time{"title": "Senior Major Incident and Problem Manager", "subtitle": "Drive Continuous Improvement in IT Service Management", "content": "At Specialty Business Solutions, we are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team. This hands-on role is crucial for managing major incidents,...
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