Current jobs related to Senior Major Incident and Problem Manager - London, Greater London - Specialty Business Solutions
-
Major Incident Manager
2 weeks ago
London, Greater London, United Kingdom Selfridges Full timeMajor Incident ManagerAbout the RoleThis is a challenging opportunity to demonstrate your skills in managing major incidents in a complex environment. To be successful, you will need to have previous experience of managing major incidents using in-house and vendor-based support teams.In this role, you will be responsible for coordinating the recovery of all...
-
Major Incident Manager/Incident Manager
3 weeks ago
London, Greater London, United Kingdom DGH Recruitment Ltd. Full timeJob Title: Major Incident Manager/Incident ManagerA key role has become available for a Major Incident Manager/Incident Manager to join our global law firm's IT team on a permanent basis.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major...
-
Major Incident Manager/Incident Manager
3 weeks ago
London, Greater London, United Kingdom DGH Recruitment Ltd. Full timeJob Title: Major Incident Manager/Incident ManagerA key role has become available for a Major Incident Manager/Incident Manager to join our global law firm's IT team on a permanent basis.Job Summary:The successful candidate will be responsible for overseeing and managing our Incident and Problem Management processes, directly managing all in-scope Major...
-
Major Incident Manager
3 weeks ago
London, Greater London, United Kingdom Selfridges Full timeMajor Incident ManagerAbout the RoleThis is an exciting opportunity to showcase your expertise in managing major incidents in a complex environment. To succeed, you will need to demonstrate previous experience in coordinating incident response and recovery using in-house and vendor-based support teams.In this role, you will be responsible for leading the...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Precise Placements Full timeJob Opportunity: Major Incident ManagerWe are seeking a seasoned IT professional to join our team as a Major Incident Manager. This role requires a strong leader who can oversee and manage the Incident and Problem Management processes, ensuring seamless service reliability and enhancing productivity across the organization.Key Responsibilities:Lead the...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Precise Placements Full timeJob Opportunity: Major Incident ManagerWe are seeking a seasoned IT professional to join our team as a Major Incident Manager. This role requires a strong leader who can oversee and manage the Incident and Problem Management processes, ensuring seamless service reliability and enhancing productivity across the organization.Key Responsibilities:Lead the...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Tata Consultancy Services Full timeJob Title: Major Incident ManagerAre you a seasoned IT professional with a passion for incident management? Do you have a knack for staying calm under pressure and resolving complex technical issues? We're looking for a skilled Major Incident Manager to join our team at Tata Consultancy Services.About the RoleAs a Major Incident Manager, you will be...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Tata Consultancy Services Full timeJob Title: Major Incident ManagerAre you a seasoned IT professional with a passion for incident management? Do you have a knack for staying calm under pressure and resolving complex technical issues? We're looking for a skilled Major Incident Manager to join our team at Tata Consultancy Services.About the RoleAs a Major Incident Manager, you will be...
-
Major Incident Manager
1 week ago
London, Greater London, United Kingdom Selfridges Full timeMajor Incident Management RoleThis is an exciting opportunity to utilize your skills in Major Incident Management in a complex environment.We are seeking a proactive and reactive professional who can effectively manage Major Incidents, coordinate recovery, and assist in the analysis and long-term resolution of issues.Lead the rapid response to Major...
-
Major Incident Manager
3 weeks ago
London, Greater London, United Kingdom Selfridges Full timeJob SummaryWe are seeking a skilled Major Incident Manager to join our team at Selfridges. As a key member of our IT department, you will be responsible for coordinating the recovery of all major incidents to resolution and assisting the IT Major Incident/Problem Manager in the analysis and long-term resolution of issues.Key ResponsibilitiesManage rapid...
-
ServiceNow Major Incident Manager
3 weeks ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeMajor Incident Management RoleIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled ServiceNow Major Incident Manager to join our team in London. The successful candidate will be responsible for the oversight and management of both the incident and Problem Management processes, as well as directly managing all in-scope Major...
-
ServiceNow Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeMajor Incident ManagerIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled Major Incident Manager to join our team in London. As a key member of our professional services team, you will be responsible for overseeing and managing both incident and problem management processes, as well as directly managing all in-scope major...
-
ServiceNow Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeMajor Incident ManagerIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled Major Incident Manager to join our team in London. As a key member of our professional services team, you will be responsible for overseeing and managing both incident and problem management processes, as well as directly managing all in-scope major...
-
ServiceNow Major Incident Manager
1 month ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeMajor Incident Manager - ServiceNowIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled Major Incident Manager to join our team in London. As a key member of our professional services client, you will be responsible for overseeing and managing both incident and problem management processes, as well as directly managing all in-scope...
-
ServiceNow Major Incident Manager
1 month ago
London, Greater London, United Kingdom IBAM Consulting ★ A Sunday Times 100 Best Small Company Full timeMajor Incident Manager - ServiceNowIBAM Consulting, a Sunday Times 100 Best Small Company, is seeking a skilled Major Incident Manager to join our team in London. As a key member of our professional services client, you will be responsible for overseeing and managing both incident and problem management processes, as well as directly managing all in-scope...
-
Major Incident Manager
3 weeks ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to join Selfridges as a Major Incident Manager, where you will play a critical role in ensuring the smooth operation of our IT systems and services. As a key member of our IT team, you will be responsible for coordinating the response to major incidents, working closely with stakeholders to resolve issues and...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to join Selfridges as a Major Incident Manager, where you will play a critical role in ensuring the smooth operation of our IT systems and services. As a key member of our IT team, you will be responsible for coordinating the response to major incidents, working closely with stakeholders to resolve issues and...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to join Selfridges as a Major Incident Manager, where you will play a critical role in ensuring the smooth operation of our IT systems and services. As a key member of our IT team, you will be responsible for coordinating the response to major incidents, working closely with stakeholders to resolve issues and...
-
Major Incident Manager
4 weeks ago
London, Greater London, United Kingdom Selfridges Full timeAbout the RoleThis is an exciting opportunity to join Selfridges as a Major Incident Manager, where you will play a critical role in ensuring the smooth operation of our IT systems and services. As a key member of our IT team, you will be responsible for coordinating the response to major incidents, working closely with stakeholders to resolve issues and...
-
Major Incident Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom Selfridges Full timeMajor Incident Resolution SpecialistAbout the RoleThis is an exciting opportunity to utilize your skills in managing major incidents in a complex environment. To be successful, you will need to demonstrate experience in coordinating the recovery of major incidents to resolution and assisting in the analysis and long-term resolution of issues.In this role,...
Senior Major Incident and Problem Manager
2 months ago
At Specialty Business Solutions, we are seeking a highly skilled and proactive Senior Major Incident and Problem Manager to join our IT Service Management team. This hands-on role is crucial for managing major incidents, evolving our processes, and working closely with software teams to manage problems.
The ideal candidate will have extensive experience in ITIL processes, particularly in Major Incident and Problem Management, and will play a key role in prioritizing focus to improve our service to clients.
Key Responsibilities:
- Lead the management of major incidents, ensuring timely resolution and effective communication with clients and stakeholders throughout the incident lifecycle.
- Collaborate with software teams to identify root causes of recurring issues, manage problems, and implement solutions to prevent future incidents.
- Continuously evolve and improve Major Incident and Problem Management processes to enhance efficiency and effectiveness.
- Act as the primary point of contact for clients during major incidents, providing updates and ensuring their concerns are addressed promptly.
- Work with cross-functional teams to prioritize and implement improvements that enhance the overall service delivery to clients.
- Develop and monitor key performance indicators (KPIs) to measure the success of Major Incident and Problem Management processes and drive continuous improvement.
Requirements:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL certification (Expert level preferred).
- Experience: Minimum of 8-10 years of experience in a customer-facing IT service management position, with at least 3-5 years in a senior Major Incident and Problem Management role.
- Skills: Strong knowledge of ITIL frameworks and best practices, proven experience in managing major incidents and problem management, excellent leadership and team management skills, strong communication and interpersonal skills, ability to work effectively with cross-functional teams.
Personal Attributes:
- Proactive: Takes initiative and drives continuous improvement.
- Analytical: Strong analytical skills with attention to detail.
- Collaborative: Works well with others and fosters a team-oriented environment.
- Adaptable: Able to adapt to changing business needs and priorities.
- Client-Focused: Dedicated to improving service delivery and client satisfaction.
- Empathetic: Able to communicate effectively and empathetically with both customers (technical and non-technical) and internal stakeholders.
Desirable Experience:
- Experience in the insurance industry.
- Experience with Zendesk.
- Experience with AWS.
- Experience with Azure DevOps.
- Basic knowledge of SQL and relational databases.
- Experience with Microsoft SharePoint or other knowledge management tool.
About Us:
At Specialty Business Solutions, we empower communities and businesses to make better decisions on risk, faster. We are a leading data analytics and technology partner to the global insurance industry, and we are committed to delivering value to our clients through expertise and scale.
We value learning, caring, and results, and we make inclusivity and diversity a top priority. We are proud to be recognized as a Great Place to Work for outstanding workplace culture in the US, UK, Spain, India, and Poland.
We are 7,000 people strong, and we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
"}