Senior IT Service Transition Analyst

4 weeks ago


Manchester, United Kingdom Hays Technology Full time

Exciting Opportunity for a Senior Service Introduction Analyst

Join Hays Technology in a transformative role focused on digital advancement. As a Senior Service Introduction Analyst, you will oversee the comprehensive Service Assurance processes, including Service Design and Transition.

Your Responsibilities:
In this pivotal position, you will ensure that all new and modified IT Services are equipped with a complete Service Design Package. This includes verifying compliance with established Service Transition and Operational Readiness standards. Key tasks involve:

  • Creating essential documentation such as runbooks and configuration for ITIL service support processes.
  • Developing support and RACI models.
  • Formulating Disaster Recovery plans.
  • Facilitating knowledge transfer to relevant stakeholders.

Key Skills Required:
If you have experience in the following areas, we would like to hear from you:
  • Managing and coordinating Service Design and Service Transition for new and modified services.
  • Collaborating effectively with stakeholders to ensure smooth onboarding of solutions into production.
  • Understanding of Availability Management, Capacity Management, and Information Governance.
  • Familiarity with ITIL principles.
  • Experience in project delivery within a governance framework.
  • Knowledge of security system implementation is a plus, though not mandatory.

What We Offer:
At Hays Technology, we value your professional growth. You will benefit from ongoing career development and training within a supportive and flexible team environment.

Next Steps:
If this role aligns with your career aspirations, we encourage you to submit your application. For those exploring new opportunities, we invite you to reach out for a confidential discussion regarding your career path.

Hays Specialist Recruitment Limited operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this position, you acknowledge acceptance of our terms and conditions, privacy policy, and disclaimers.



  • Manchester, United Kingdom Hays Technology Full time

    Exciting Opportunity for a Senior Service Introduction AnalystJoin Hays Technology in a pivotal role as a Senior Service Introduction Analyst, where you will play a crucial part in our innovative digital transformation journey.Key Responsibilities:As a Senior Service Introduction Analyst, you will oversee the comprehensive Service Assurance processes,...

  • Service Transition

    4 weeks ago


    Manchester, United Kingdom TN United Kingdom Remote Work Freelance Full time

    Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.Co-ordinating an end to end Service Assurance (Service Design and Transition) processes. You will be responsible for work ensuring that new and changed IT Services have aplete Service Design Package, and that it meets the agreed Service Transition...

  • Service Transition

    4 weeks ago


    Manchester, United Kingdom TN United Kingdom Full time

    Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation.Co-ordinating an end to end Service Assurance (Service Design and Transition) processes. You will be responsible for work ensuring that new and changed IT Services have aplete Service Design Package, and that it meets the agreed Service Transition...

  • Service Transition

    3 months ago


    Manchester, United Kingdom Hays Technology Full time

    Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering digital transformation. Co-ordinating an end to end Service Assurance (Service Design and Transition) processes. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service...

  • Service Transition

    4 months ago


    Manchester, United Kingdom Hays Full time

    Prestigious opportunity for a Service Transition & Design Analyst to join our pioneering Digital transformation.Co-ordinating an end to end Service Assurance (Service Design and Transition) process. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service...


  • Manchester, United Kingdom Hays Technology Full time

    Exciting Opportunity for a Senior Service Introduction AnalystJoin Hays Technology in a transformative role focused on digital innovation. As a Senior Service Introduction Analyst, you will play a pivotal role in orchestrating comprehensive Service Assurance processes, encompassing both Service Design and Transition.Your Responsibilities:In this role, you...

  • Head of Service Design

    3 months ago


    Manchester, United Kingdom Pertemps Network Group Full time

    **Head of Service Design & Transition**: - 2161048371 Applicants **Competitive** - Full Time**Permanent** **Manchester, Greater Manchester** **IT** **Job Description**: - We have an excellent permanent job opportunity for a Head of IT Design and IT Transition to oversee the design, transition and assurance processes within our client’s IT. - The role...


  • Manchester, United Kingdom Adecco Full time £75,000

    Position Title: Service Quality Analyst Employment Type: Fixed-Term Contract Adecco, a prominent player in the staffing industry, is in search of a committed Service Quality Analyst to enhance their operational team. This role involves orchestrating all Service Design and Transition initiatives, ensuring alignment with the organization's IT Services...


  • Manchester, United Kingdom The University of Manchester Full time

    **About IT Services** IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. **The Team** Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives...

  • Service Lead

    3 months ago


    Manchester, United Kingdom Coop Full time

    **Service Lead - Service Design and Transition** £45,200 to £52,000 plus great benefits (Work Level 5) Manchester city centre (hybrid working) We’re looking for a Service Lead to join us in Manchester to play a key part in our service design and transition agenda across Co-op. In this role you’ll work in a hybrid way - splitting your time between home...


  • Manchester, United Kingdom Sage Lake Senior Living Full time

    Job DescriptionWe are seeking a highly skilled Senior Security Analyst to join our team at Sage Lake Senior Living. As a key member of our information assurance team, you will be responsible for implementing and managing security practices to ensure the confidentiality, integrity, and availability of our residents' sensitive information.Key...


  • Manchester, United Kingdom Sage Lake Senior Living Full time

    Job DescriptionWe are seeking a highly skilled Senior Security Analyst to join our team at Sage Lake Senior Living. As a key member of our information assurance team, you will be responsible for implementing and managing security practices to ensure the confidentiality, integrity, and availability of our residents' sensitive information.Key...


  • Manchester, United Kingdom Certes IT Service Solutions Full time

    Database Obfuscation AnalystDuration: 12 MonthsStart: ASAPLocation: 2 days onsite in ManchesterRate: £600 per dayIR35 Status: Inside We are currently looking for a Database Obfuscation Analyst to supporting one of our prestigious clients within the Public Sector.The personProven track record of setting up, configuring and running Masking/Obfuscating/Sub...


  • Manchester, United Kingdom Certes IT Service Solutions Full time

    Database Obfuscation AnalystDuration: 12 MonthsStart: ASAPLocation: 2 days onsite in ManchesterRate: £600 per dayIR35 Status: Inside We are currently looking for a Database Obfuscation Analyst to supporting one of our prestigious clients within the Public Sector.The personProven track record of setting up, configuring and running Masking/Obfuscating/Sub...


  • Manchester, United Kingdom Certes IT Service Solutions Full time

    Database Obfuscation AnalystDuration: 12 MonthsStart: ASAPLocation: 2 days onsite in ManchesterRate: £600 per dayIR35 Status: Inside We are currently looking for a Database Obfuscation Analyst to supporting one of our prestigious clients within the Public Sector.The personProven track record of setting up, configuring and running Masking/Obfuscating/Sub...


  • Manchester, United Kingdom Ardonagh Advisory Full time

    The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. How will you do this? You must have the ability to understand...


  • Manchester, United Kingdom Hays Technology Full time

    Exciting Opportunity for a Senior Service Introduction AnalystJoin Hays Technology in a pivotal role as a Senior Service Introduction Analyst, where you will play a crucial part in our innovative digital transformation journey.Key Responsibilities:As a Senior Service Introduction Analyst, you will oversee the comprehensive Service Assurance processes,...


  • Manchester, United Kingdom Freshfields Bruckhaus Deringer Full time

    Role summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview: Manchester The Freshfields Global Centre provides both business and legal services to...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    Fixed Term Contracts (x2) for 2 yearsThese are two exciting opportunities to join a growing Service Management team within a transforming IT & Digital (IT&D) Directorate!As IT&D, we help to create the University of the future by co-designing new ways of working, enhancing productivity, reducing complexity, supporting innovation, and providing the insights...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    These are two exciting opportunities to join a growing Service Management team within a transforming IT & Digital (IT&D) DirectorateAs part of Service Management, the Service Design & Transition Manager will enable significant organisational and technology change through assuring and enabling the introduction of a range of strategic projects and programmes....