Technical Support Engineer

3 weeks ago


London, Greater London, United Kingdom Crone Corkill Full time
Job Overview

Position: Technical Support Engineer

Essential Experience in Maritime or Vessel Operations

Employment Type: Full-time – Hybrid

Compensation: Based on qualifications and experience

Are you the right fit for the Technical Support Engineer position?

Crone Corkill is collaborating with a client seeking a dedicated professional to deliver IT support both in their offices and on their maritime vessels. Candidates with a background in the maritime sector will find this opportunity particularly relevant. If you possess the necessary experience and are enthusiastic about joining a dynamic team, this role may be ideal for you.

Key Responsibilities of the Technical Support Engineer:

  • Collaborating closely with the Head of IT and IT Manager, escalating issues as required
  • Administering tasks within a Microsoft 365 environment across various applications
  • Providing user support through deskside assistance, phone calls, and virtual channels
  • Installing, testing, maintaining, and troubleshooting virtual machines (Hyper-V)
  • Supporting mobile devices and tablets, primarily Android, with some Apple devices
  • Managing storage solutions and backup software for data and virtual machine backups
  • Troubleshooting hardware-related issues
  • Monitoring system performance
  • Assisting with software applications and systems both in the office and on vessels (cloud and on-site)
  • Setting up and managing UPS devices
  • Maintaining vendor relationships

Required Skills for the Technical Support Engineer:

  • Proven experience in IT roles within the maritime industry (mandatory)
  • Relevant academic qualifications (e.g., Computer Science, Information Technology)
  • Proficiency in Microsoft 365 applications
  • Experience with Hyper-V
  • Familiarity with Windows 10/11
  • Knowledge of physical devices and virtual machines
  • Experience with NAS storage and backup solutions
  • Support experience for Android and Apple devices
  • Hardware troubleshooting skills

What We Offer:

In return, you will be part of a close-knit team as the organization seeks to enhance its IT capabilities in London, with opportunities for professional growth and development. Additionally, the company is currently upgrading its office space, ensuring a modern and inspiring work environment on the days you are not working remotely.



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