Hotel Ambassador
3 weeks ago
About the Role
We are seeking a highly skilled and enthusiastic Concierge to join our team at Hotel Gotham. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of memorable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and exceeding their expectations
- Offer expert knowledge and recommendations on local attractions, dining, and entertainment options
- Manage guest requests and resolve any issues in a timely and professional manner
- Collaborate with the hotel team to ensure seamless service delivery and high guest satisfaction
- Stay up-to-date with hotel services, amenities, and promotions to provide accurate information to guests
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment with a passionate team
- The chance to work with a leading hotel brand and contribute to our continued success
Requirements
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of local attractions and services
- Flexibility to work a variety of shifts, including evenings and weekends
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