Night Reception Ambassador

2 weeks ago

Manchester, United Kingdom The Midland Hotel Full time
{"title": "Night Receptionist Role Overview", "content": "

As a Night Receptionist at The Midland Hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.



Key Responsibilities:

  • Manage the check-in and check-out process, ensuring a smooth and efficient experience for guests.
  • Provide exceptional customer service, responding to guest queries and resolving any issues that may arise.
  • Work collaboratively with the hotel team to maintain a high level of service and quality standards.
  • Stay up-to-date with hotel information and local knowledge to offer guests personalized recommendations and guidance.



What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that values teamwork and collaboration.
  • The chance to work with a talented and experienced team to deliver exceptional guest experiences.



Requirements:

  • Excellent communication and interpersonal skills.
  • A positive and friendly attitude, with a passion for delivering exceptional customer service.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of hotel operations and procedures.



Why Choose The Midland Hotel?

We are a dynamic and growing hotel group, committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you

"}

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