SENDIASS Support Specialist

4 weeks ago

Winchester, Hampshire, United Kingdom Polaris Community Full time
SENDIASS Support Worker

Job Summary:

We are seeking a highly skilled and compassionate SENDIASS Support Worker to join our team in Hampshire. As a SENDIASS Support Worker, you will provide confidential, impartial, and one-to-one support to children and young people with special educational needs or disabilities (SEND) and their families.

Key Responsibilities:

  • Provide individual support to a caseload of children and young people with SEND and/or their parents, addressing topics such as EHCP applications, SEND tribunals, attendance issues, social care provision, exclusions, and SEN support.
  • Help customers understand their role and expectations by using 'What to Expect' documents and agreeing on the purpose and boundaries of the support provided.
  • Explain and refer to relevant SEND legislation and policy when providing advice or support.
  • Identify and advocate for barriers that prevent customers from engaging with SEND services, signposting to and engaging these services as required.
  • Support children, young people, and/or their parents to self-advocate, coaching and encouraging them to take control and complete tasks themselves.
  • Work at least one advice shift per week, answering phone calls and emails to the Polaris SENDIASS helplines, providing information and advice to enable callers to self-advocate.
  • Maintain accurate records of advice and support, including database records of case details, documents, and duration of contact.
  • Cultivate professional relationships with colleagues and stakeholders to achieve swift and positive outcomes for children and young people.
  • Contribute to the development of content and resources for the SENDIASS website and social media.

Requirements:

  • A qualification in SEND law or willingness to work towards achieving ISPSEA SEN Law Training at Level 1, 2, and 3 within the first year of employment.
  • Excellent communication and interpersonal skills.
  • Personal or professional experience in a leadership position, a calm but assertive manner, and an aptitude for managing complex conversations with stakeholders.
  • Confident working with Outlook, Microsoft packages, and databases.
  • A full UK driving license and access to your own car.

About Polaris Children's Services:

Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to complete an enhanced DBS check, with the cost met by Polaris Children's Services. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates.

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