SENDIASS Support Specialist

4 weeks ago

Winchester, Hampshire, United Kingdom Polaris Community Full time
SENDIASS Support Worker

Job Summary:

We are seeking a highly motivated and experienced SENDIASS Support Worker to join our team in Hampshire. The successful candidate will have a strong background in special educational needs, disabilities, education, health, or social care, and will provide confidential, impartial, one-to-one support to customers on issues related to SEND.

Key Responsibilities:

  • Provide individual support to a caseload of children and young people with SEND and/or their parents, addressing topics such as EHCP applications, SEND tribunals, attendance issues, social care provision, exclusions, and SEN support.
  • Help customers understand their role and expectations by using 'What to Expect' documents and agreeing on the purpose and boundaries of support provided.
  • Explain and refer to relevant SEND legislation and policy when providing advice or support.
  • Identify and advocate for barriers that customers face, signposting to and engaging relevant services as needed.
  • Support children, young people, and/or their parents to self-advocate, coaching and encouraging them to take control and complete tasks independently.
  • Work at least one advice shift per week, answering phone calls and emails to the Polaris SENDIASS helplines, providing information and advice to enable callers to self-advocate.
  • Maintain accurate records of advice and support, including database records of case details, documents, and duration of contact.
  • Cultivate professional relationships with colleagues and stakeholders to achieve swift and positive outcomes for children and young people.
  • Contribute to the development of content and resources for the SENDIASS website and social media.

Requirements:

  • Qualification in SEND law or willingness to work towards achieving ISPSEA SEN Law Training at Level 1, 2, and 3 within the first year of employment.
  • Excellent communication and interpersonal skills.
  • Personal or professional experience in a leadership position, with a calm but assertive manner and aptitude for managing complex conversations with stakeholders.
  • Confident working with Outlook, Microsoft packages, and databases.
  • A full UK driving license and access to a personal vehicle.

About Polaris Children's Services:

Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful candidate will be required to complete an enhanced DBS check, with the cost met by Polaris Children's Services. We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates.

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