SENDIASS Support Specialist

1 month ago

Winchester, Hampshire, United Kingdom Polaris Community Full time
SENDIASS Support Worker

We are seeking a highly skilled and compassionate SENDIASS Support Worker to join our team in Hampshire. As a key member of our team, you will provide confidential, impartial, and one-to-one support to children and young people with special educational needs or disabilities (SEND) and their families.

Key Responsibilities:
  • Provide individual support to a caseload of children and young people with SEND and/or their parents, addressing topics such as EHCP applications, SEND tribunals, attendance issues, social care provision, exclusions, and SEN support.
  • Help customers understand their role and expectations by using 'What to Expect' documents and agreeing on the purpose and boundaries of the support provided.
  • Explain and refer to relevant SEND legislation and policy when providing advice or support, including the Children and Families Act 2014, SEND Code of Practice 2014, Equality Act 2010, Care Act 2014, SEND Regulations 2014, and SEN Support Guidance.
  • Identify and advocate for barriers that customers face, signposting to and engaging relevant services as needed, such as translation services, accessible forms, specific communication provision, and emotional support.
  • Support children, young people, and/or their parents to self-advocate, coaching and encouraging them to take control and complete tasks independently.
  • Work at least one advice shift per week, answering phone calls and emails to the Polaris SENDIASS helplines, providing information and advice to enable callers to self-advocate.
  • Maintain accurate records of advice and support, including database records of case details, documents, and duration of contact.
  • Cultivate professional relationships with colleagues and stakeholders to achieve swift and positive outcomes for children and young people.
  • Contribute to the development of content and resources for the SENDIASS website and social media.

Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The successful candidate will be required to complete an enhanced DBS check, with the cost met by Polaris Children's Services. We are an equal opportunities employer and welcome applications from suitably qualified and eligible candidates.

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