Sales and Account Manager

1 week ago

Basingstoke, Hampshire, United Kingdom Lavazza Professional UK Full time
Job Description

Role Overview:

Lavazza Professional UK is seeking a highly motivated and experienced Key Account Manager to join our Coffee to Go Team. As a Key Account Manager, you will be responsible for driving business development and managing all accounts in the Southern Region.

Key Responsibilities:

  • New Business Acquisition (80%):
  • Generate and close new business opportunities with key customers in the convenience and forecourt market.
  • Secure machine placements and achieve sales volume and revenue targets.
  • Build strong relationships with key customers and stakeholders in the industry.
  • Attend trade shows and supplier events to drive new business opportunities.
  • Provide strategic insights to expand Lavazza's Coffee to Go offerings.
  • Support the launch of new contracts, collaborating with marketing and external suppliers.
  • Effective prospect pipeline development and management.
  • Existing Account Retention and Growth (20%):
  • Develop and maintain strong client relationships with existing customers.
  • Identify upselling opportunities and improve customer engagement.
  • Demonstrate effective, strategic account management skills that increase Lavazza's share of the customer wallet and improves the financial shape of the Coffee to Go channel.
  • Conduct regular periodical account reviews and ensure customer satisfaction with all accounts.
  • Manage accounts and reporting efficiently via Salesforce.
  • Deliver excellent customer service and support/handle customer service enquiries in a professional and timely manner.

Requirements:

  • Proven convenience/forecourt sales experience with ability to build rapport and effective relationships at all levels.
  • Competent at internal stakeholder management, effectively building relationships to support the growth of the Coffee to Go channel.
  • Excellent sales skills at both a Local and a National level, backed up with a robust New Business sales track record at all levels.
  • Customer focused, with a command of the use of diplomacy and tact.
  • Ability to work alone as well as in a team to achieve common and personal goals and targets.
  • Can demonstrate an ability to negotiate skilfully in tough situations with both external and internal customers to achieve against business goals and targets.
  • Excellent presentation and negotiation skills, focusing on the needs of the prospect customer.
  • Robust numerical analysis skills.
  • Demonstrate an understanding of the Coffee to Go and Convenience/Forecourt sectors, new business acquisition and account management/development.
  • Stay informed about industry trends, competitor activities, and market developments.
  • Understanding of customer requirements through direct selling experience.
  • High standards of administration, time management and personal presentation.
  • Strong business acumen.
  • Demonstrates strong attention to detail, planning, self-discipline and tenacity.
  • Ability to problem solve and make decisions as required to resolve issues.

What We Offer:

Competitive salary, car allowance, and bonus scheme.

The successful candidate will be required to complete the necessary background checks and satisfy a DBS check.

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