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Sales and Account Manager
2 months ago
We are seeking a highly motivated and experienced Key Account Manager to join our Coffee to Go Team at Lavazza Professional UK. As a Key Account Manager, you will be responsible for driving business development and managing all accounts in the South of the UK.
Key Responsibilities- New Business Acquisition (80%):
- Generate and close new business opportunities in the convenience and forecourt sectors.
- Secure machine placements and achieve NSV/EBIT targets.
- Build strong relationships and a wide network within the convenience and forecourt market.
- Attend trade shows and supplier events to drive new business opportunities.
- Provide strategic insights to expand Lavazza's C2G offerings.
- Support the launch of new contracts, collaborating with marketing and external suppliers.
- Effective prospect pipeline development and management.
- Develop and maintain strong client relationships.
- Identify upselling opportunities and improve customer engagement.
- Demonstrate effective, strategic account management skills that increase LAVAZZA's share of the customer wallet and improves the financial shape of the C2G channel.
- Conduct regular periodical account reviews and ensure customer satisfaction with all accounts.
- Manage accounts and reporting efficiently via Salesforce.
- Deliver excellent customer service and support/handle customer service enquiries in a professional and timely manner.
Skills:
Proven convenience/forecourt sales experience with ability to build rapport and effective relationships at all levels.
Competent at internal stakeholder management, effectively building relationships to support the growth of the C2G channel.
Excellent sales skills at both a Local and a National level, backed up with a robust New Business sales track record at all levels.
Customer focused, with a command of the use of diplomacy and tact.
Ability to work alone as well as in a team to achieve common and personal goals and targets.
Strong verbal & written communications skills.
Can demonstrate an ability to be able to negotiate skilfully in tough situations with both external and internal customers to achieve against business goals and targets
Can provide account and results information to both external and internal customers that is timely, of high quality and appropriate detail.
Excellent presentation and negotiation skills, that focuses on the needs of the prospect customer
Robust numerical analysis skills
Competencies:
Demonstrate an understanding of the Coffee To Go and Convenience/Forecourt sectors, new business acquisition and account management/development.
Stay informed about industry trends, competitor activities, and market developments.
Understanding of customer requirements through direct selling experience
High standards of administration, time management and personal presentation
Strong business acumen
Demonstrates strong attention to detail, planning, self-discipline and tenacity.
Ability to problem solve and make decisions as required to resolve issues.
What We Offer:
A competitive salary, car allowance, and bonus scheme.
The successful candidate will be required to complete the necessary background checks and satisfy a DBS check.
