Hospitality Team Member

7 days ago


Waltham Cross, Hertfordshire, United Kingdom YHA Full time

Job Title: Hospitality Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at YHA London Lee Valley. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and contributing to the overall success of our hostel.

Key Responsibilities:

  • Customer Service: Provide warm and friendly customer service to all guests, responding to their needs and ensuring a positive experience.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and guest inquiries in a professional and efficient manner.
  • Housekeeping: Assist with cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
  • Food and Beverage Service: Assist with food and beverage preparation and service, ensuring a high level of quality and presentation.
  • Teamwork: Collaborate with other team members to achieve our goals and objectives, providing support and assistance as needed.

What We Offer:

  • Competitive Pay: We offer a competitive hourly rate, plus a Local Living Allowance.
  • Exclusive Benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

What We Value:

We value diversity, inclusivity, and teamwork. We believe in creating an environment where every individual is celebrated for who they are and what they bring to our team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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