Customer Team Leader

3 weeks ago

Waltham Cross, Hertfordshire, United Kingdom Co-op Full time

Closing date: 03-09-2024

Customer Team Leader

Location: 136-138 Church Lane, Cheshunt, EN8 0EA

Pay: £13.32 per hour

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Why Co-op?

  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

  • Senior Mechanical Project Leader

    2 weeks ago

    Waltham Cross, Hertfordshire, United Kingdom Diamond Full time £75,000 - £85,000

    Diamond Recruitment is collaborating with a prominent Tier 1 MEP contractor in search of a Senior Mechanical Project Leader to oversee a significant Data Centre project in North London.Key Responsibilities:Assist the Project Manager in supervising and managing on-site personnel.Participate in on-site meetings to ensure project alignment.Oversee project...

  • Catering Team Member

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Eurest Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Catering Assistant to join our dynamic team at Eurest. As a Catering Assistant, you will play a vital role in delivering exceptional customer service and contributing to a positive and friendly work environment.Key ResponsibilitiesFood Preparation and Presentation: Prepare and present...

  • Catering Team Member

    4 days ago

    Waltham Cross, Hertfordshire, United Kingdom Eurest Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Catering Assistant to join our dynamic team at Eurest. As a Catering Assistant, you will play a vital role in delivering exceptional customer service and contributing to a positive and friendly work environment.Key ResponsibilitiesFood Preparation and Presentation: Prepare and present...

  • Hospitality Team Member

    4 days ago

    Waltham Cross, Hertfordshire, United Kingdom YHA Full time

    Job Title: Hospitality Team MemberJob Summary:We are seeking a highly motivated and customer-focused Hospitality Team Member to join our team at YHA London Lee Valley. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and contributing to the...

  • Centre Operations Manager

    5 days ago

    Waltham Cross, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full time

    Job Summary:Mission 4 Recruitment Ltd is seeking an experienced Centre Manager to join their team. As an Assistant Centre Manager, you will be responsible for running the workspace with efficiency, ensuring that all occupants have the necessary resources, and promoting the centre, its occupants, and creating a sense of community and collaboration.Key...

  • Assistant Centre Manager

    4 days ago

    Waltham Cross, Hertfordshire, United Kingdom Oxford Innovation Space Full time

    About the RoleOxford Innovation Space is seeking an experienced Assistant Centre Manager to join our team. As a key member of our centre management team, you will play a vital role in enhancing the operational performance, customer experience, and financial performance of our innovation centre.Main ResponsibilitiesOperational Excellence: Deliver a...

  • Operations Supervisor

    5 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Operations Supervisor

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Retail Store Manager

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Retail Store Manager

    5 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Assistant Store Director

    5 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. The ideal candidate will have experience in larger format stores and thrive in a fast-paced...

  • Assistant Store Director

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. The ideal candidate will have experience in larger format stores and thrive in a fast-paced...

  • Retail Store Manager

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:This is an exciting opportunity for an experienced retail or hospitality leader to join one of the UK's leading supermarket brands. As an Assistant Store Manager, you will be responsible for leading a...

  • Retail Store Manager

    4 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:This is an exciting opportunity for an experienced retail or hospitality leader to join one of the UK's leading supermarket brands. As an Assistant Store Manager, you will be responsible for leading a...

  • Retail Store Manager

    3 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Retail Store Manager

    5 days ago

    Waltham Cross, Hertfordshire, United Kingdom Carl Dylan Resourcing Limited Full time

    Job Opportunity: Assistant Store Manager - Waltham Cross AreaSalary: £37,000 - £47,000 + Package + London Weighting Allowance when applicableAbout the Role:We are seeking an experienced retail or hospitality leader to join our team as an Assistant Store Manager. As a key member of our store management team, you will be responsible for supporting the Store...

  • Assistant Centre Manager

    1 day ago

    Waltham Cross, Hertfordshire, United Kingdom Oxford Innovation Space Full time

    About the RoleOxford Innovation Space is a leading provider of innovation centres and business support services to companies throughout the UK. We are seeking an experienced Assistant Centre Manager to join our team and contribute to the success of our centres.Key ResponsibilitiesCentre OperationsAssist in the day-to-day management of the centre, ensuring a...

  • Assistant Centre Manager

    1 day ago

    Waltham Cross, Hertfordshire, United Kingdom Oxford Innovation Space Full time

    About the RoleOxford Innovation Space is a leading provider of innovation centres and business support services to companies throughout the UK. We are seeking an experienced Assistant Centre Manager to join our team and contribute to the success of our centres.Key ResponsibilitiesCentre OperationsAssist in the day-to-day management of the centre, ensuring a...

  • Lifting Inspection Specialist

    3 weeks ago

    Waltham Cross, Hertfordshire, United Kingdom GAP Group LTD Full time

    Job OverviewJoin our exceptional team, recognized as leaders in the field!Position Summary:We invite you to complete your application through the GAP Group website.At GAP Lifting Hire & Sales, we pride ourselves on offering an extensive selection of lifting equipment and accessories. Our Test, Inspection, and Certification (TIC) team plays a crucial role in...

  • Lifting Solutions Account Manager

    3 weeks ago

    Waltham Cross, Hertfordshire, United Kingdom GAP Group LTD Full time

    Join Our Team:At GAP Group, we pride ourselves on being industry leaders. Are you ready to be part of our exceptional team?Position Overview:GAP Lifting Hire & Sales provides an extensive selection of lifting machinery and accessories. From essential shackles and slings to advanced material lifts and aluminum gantries, our division is equipped to meet all...