Retail Sales Associate
6 days ago
About Majestic Wine
Majestic Wine is a leading wine specialist with a passion for delivering exceptional customer experiences. As a Sales Assistant, you will play a key role in driving sales performance and supporting the day-to-day running of our stores.
Key Responsibilities
Drive store performance by maximizing sales opportunities and supporting your team in meeting and exceeding targets through focused KPI delivery.
Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through in-depth knowledge of our range.
Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
Involvement in all operational tasks required for the day-to-day running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements that will optimize the operational running of the store, feeding ideas back to your wider team to implement solutions together.
Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder, you will understand the opening and closing compliance and be confident to operate the store without your management team.
Knowledge and Skills Required
Excellent time-management, delegation, and problem-solving skills.
Ability to deliver exceptional customer experience and service to every single customer.
Self-motivated, able to thrive when working alone and as part of a team.
A can-do attitude with a passion for seeing problems through to solutions.
Adaptable and resilient to meet the ever-changing demands of our business.
Excellent communication and time management skills.
Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications.
Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What's in it for you:
Competitive salary.
Up to 20% staff discount.
Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
Uniform provided.
Access to Retail Trust, which includes Retail Rewards, discounted e-vouchers, discounted reloadable shopping cards, gift vouchers, and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
Company sick pay scheme.
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