Retail Sales Advisor

7 days ago

Bath, Bath and North East Somerset, United Kingdom Amplifon Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Bath. As a key member of our high street branch, you will play a vital role in delivering exceptional customer service and sales performance.

Key Responsibilities
  • Diary Management: Manage the diary to the highest standards, ensuring a perfect mix of sales and service appointments for both new and existing customers.
  • Clinic Performance: Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance with minimal supervision.
  • Customer Engagement: Personalize welcome calls for new and existing customers to maximize attendance and show appreciation for the benefit of this towards driving revenue.
  • Revenue Generation: Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
  • Customer Relationship Management: Manage the relationship with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Store Appearance: Manage the look and feel of the store in line with Amplifon guidelines and standards, including visual merchandising, promotional campaigns, and general appearance/cleanliness.
  • Stock Management: Manage stock levels in the shop to ensure you always have the right amount of products.
Requirements
  • Customer Devotion: Demonstrate total customer devotion and be a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer Literacy: Be computer literate, including basic knowledge of Outlook, Teams, and OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales Skills: Possess sales skills and the ability to support audiologists in achieving sales targets.
  • Pro-Active Mindset: Have a pro-active mindset, with a willingness to be flexible, agile, and react positively to change.
  • Relationship Building: Be able to develop strong working relationships with other HAAs, CCCs, and all Support Office departments.
  • Self-Motivation: Be self-motivated and able to work with minimal supervision and take ownership to solve problems.
  • Amplifon Vision and Values: Have an understanding of and commitment to the Amplifon vision and values.
  • Organizational Skills: Possess strong organizational skills and the ability to plan and prioritize your own workload.
About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer service and sales performance. We offer a dynamic and supportive work environment, with opportunities for development and growth.

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