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Retail Sales Advisor

2 months ago


Bath, Bath and North East Somerset, United Kingdom Amplifon Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer service and sales performance in our high street branch.

Key Responsibilities

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance with minimal supervision.
  • Personalize welcome calls for new and existing customers to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Manage the look and feel of the store in line with Amplifon guidelines and standards.
  • Manage stock levels in the shop to ensure the right amount of products are available.

Requirements

  • Total customer devotion and a real people champion to ensure the clinic is successful and customer needs are met.
  • Computer literate with basic knowledge of Outlook, Teams, OneDrive, and previous experience with internal databases or appointment booking systems.
  • Sales skills with the ability to support audiologists in achieving sales targets.
  • A proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other team members and departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills and the ability to plan and prioritize your own workload.

What We Offer

Amplifon offers a range of benefits and opportunities for development and growth. As a Sales and Customer Service Advisor, you will have the opportunity to earn commission and be part of a close-knit global team that offers world-class training and international opportunities.