Latvian Customer Support Specialist

3 months ago


Slough, Slough, United Kingdom The LEGO Group Full time

Job Overview

Are you skilled at finding solutions to unique challenges? Can you assist customers with their inquiries in a friendly and effective manner? If so, we invite you to explore a rewarding opportunity with our team.

We are seeking enthusiastic and compassionate individuals who are fluent in both English and Latvian to join our customer support team. This role involves engaging with LEGO enthusiasts and addressing their diverse needs.

Role Responsibilities

As a member of our Consumer and Shopper Engagement Team, you will handle a wide array of customer inquiries, providing assistance to fans across multiple countries. Your day-to-day tasks will include:

  • Communicating with customers in both Latvian and English, ensuring clarity and understanding.
  • Building positive relationships with customers through engaging interactions.
  • Utilizing advanced CRM tools to quickly resolve product-related issues.
  • Working flexible shifts, including weekends, to deliver exceptional service.
  • Representing our brand with a unique and friendly tone.
  • Managing multiple tasks effectively to meet customer expectations.
What We Offer

Joining our team comes with numerous benefits, including:

  • Family Care Leave – Enhanced paid leave options for significant life events.
  • Insurance Coverage – Comprehensive life and disability insurance for peace of mind.
  • Wellness Programs – Access to wellness initiatives and resources to support your wellbeing.
  • Employee Discounts – Generous discounts on products from day one.
  • Performance Bonuses – Opportunities to earn bonuses based on team achievements.
  • Workplace Flexibility – A hybrid work model that allows for a balanced work environment.

We look forward to welcoming new talent who share our passion for creativity and customer service.



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