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Customer Support Supervisor
3 months ago
Position Title:
Customer Support Supervisor
Location:
Brighton
Compensation:
£24,000 per annum (increasing to £25,000 upon successful completion of the probationary period), with an additional bonus potential of £2,000 annually
Employment Type:
Full-Time, Permanent
Working Hours:
35 hours per week, Monday to Friday (includes the first five home match days as part of your contract; additional home match days can be taken as time off in lieu)
We strive for excellence in football on a global scale while maintaining our community spirit in Sussex. Our ambition is to rank among the top ten clubs in the Premier League and the top four in the Women's Super League.
A dedication to high performance, professional integrity, and making a positive impact is central to our mission.
Are you passionate about crafting and delivering exceptional customer experiences?This is your chance to join our award-winning Supporter Services team, dedicated to going above and beyond for our supporters.
In this role, you will be a key point of contact for our supporters, handling bookings via phone, in-person, and online.
You will actively promote and upsell our club's commercial offerings, including tours, memberships, and more.Your background in customer service
If you possess experience in customer service or sales and are eager to advance your career in the football industry, this position is ideal for you.
and have outstanding communication abilities—both written and verbal.Enjoy complimentary breakfast and lunch at both locations
- 23 days of annual leave, increasing with tenure (pro-rated for part-time employees)
- In-house training programs and continuous professional development opportunities
- Discounts and perks from partners and local businesses
We take pride in being an equal opportunity employer that mirrors the diversity of our community and the world.
We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, or marital status.
If you need any reasonable adjustments to facilitate your application, please reach out to our People and Culture team.
We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.All employment offers for this position are contingent upon background checks, including criminal records and right to work verification, as well as a comprehensive reference history.
