Financial Services Manager

7 days ago

Walsall, Walsall, United Kingdom Venesky Brown Full time
Job Description

Venesky Brown's client, a public sector organisation, is seeking an experienced Financial Services Manager to lead their Adults Social Care team.

Key Responsibilities
  • Ensure the successful delivery of the organisation's approach to fair cost of care, social care reform development, and implementation.
  • Modify and maintain a streamlined customer service approach, ensuring customers understand their obligations to contribute to care based on the organisation's Adult Social Care Charging Policy and the Care Act 2014.
  • Lead the department on benefit maximisation analysis and guidance to customers requiring new residential or community care, or a review of their entitled benefits.
  • Initiate transformational change and develop a strategic vision, operational, and business planning for the Social Care Financial Service.
  • Manage complex cases, applying discretion and judgment in relation to policy guidelines.
  • Drive up the quality-of-service provision and the collection rate of care charges, ensuring residents are provided with comprehensive information on paying for care in the most efficient and effective way.
  • Work in collaboration with the Finance and Income Teams to develop an ASC Debt Recovery Policy linked to client debt.
  • Respond effectively to Local Ombudsman complaints associated with Client Finance and Charging Services.
  • Manage staff to ensure verification and validation of capital assets and benefit maximisation.
Requirements
  • An understanding of adult social care financial processes and duties under the Care Act.
  • Experience of leading transformation and implementation of Brokerage functions within adult social care.
  • Educated to postgraduate level with substantial management experience at a senior level within an Adult Social Care financial assessment/charging environment, and/or commissioning and procurement, and/or social care operations.
  • Ability to interpret, understand, and communicate complex advice on legal and/or financial issues in an understandable way to staff members and to service users.
  • High-level strategic planning and organisational skills, including forward planning and forecasting.
  • Excellent leadership and management skills with a track record in developing staff and improving performance.
  • Ability to manage and motivate a team of staff to achieve team goals, address performance issues using the organisation's HR people management procedures, and formal performance where necessary.
  • Knowledge and experience of assessing the financial viability of service delivery models, benchmarking services, undertaking options appraisals, evaluating alternative options to ascertain if services continue to deliver value for money.
  • Experience of maximising the organisation's income through efficient and accurate processing of caseloads, applying performance management techniques to monitor productivity and quality of staff work.
  • Demonstrable experience of drafting strategies, policy, and guidance acquired through experience in a relevant/specific field.
  • Experience of leading on the development of business systems, processes, and policies, strategies, and initiatives in order to ensure they are in line with strategic business objectives, Government legislation, and contribute to continuous improvement in service delivery.
  • A comprehensive understanding of Adult Social Care financial assessment, direct payments, and debt recovery.
  • Experience of developing and implementing Adult Social Care policies and strategies aligned to Charging and Vulnerable Adults Debt Recovery.

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