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Financial Services Director

2 months ago

Walsall, Walsall, United Kingdom Venesky Brown Full time
Job Description

Venesky Brown's client, a public sector organization, is seeking an experienced Adult Social Care Financial Services Manager to lead the delivery of financial services for a 6-12 month contract. This role will involve hybrid working with 2-3 days in the office per week.

Key Responsibilities:
  • Ensure the successful delivery of the organization's approach to fair cost of care, social care reform development, and implementation, aligning strategies, policies, and leadership.
  • Corporately own customer debt resolution and improve processes and department strategies.
  • Modify and maintain a streamlined and efficient customer service approach, ensuring customers understand their obligation to contribute to care based on the organization's Adult Social Care Charging Policy and the Care Act 2014.
  • Lead the department on benefit maximization analysis and guidance to customers requiring new residential or community care, or a review of their entitled benefits.
  • Advise on developing and designing purchasing and monitoring frameworks to mitigate fair cost, transparency with key provider stakeholders, and monitoring tools to allow transparency in how services are run and the economical sustainability.
  • Advise, support, and develop budgets across services, contracts, and initiatives.
  • Manage complex and controversial matters within the organization and suppliers, providing guidance and advice with partnership organizations on changes in demography circumstances within the organization.
  • Initiate transformational change and develop a strategic vision, operational, and business planning for the Social Care Financial Service.
  • Provide strategic direction and leadership for services, including Community and Residential Care financial assessments, Deferred payments, Direct payments, Independent Personal Budgets, Commissioned Services Payment, Appointeeship and Deputyship, Self-funders, and Brokerage.
  • Be accountable for the effective management of the service portfolio.
  • Develop a performance framework aligned to service performance, delivery, and benefits rationalization.
  • Ensure financial assessment decisions are in line with Statutory Guidance.
  • Manage complex cases, applying discretion and judgment in relation to policy guidelines.
  • Continuously strive to drive up the quality-of-service provision and the collection rate of care charges, ensuring residents are provided with comprehensive information on paying for care in the most efficient and effective way.
  • Work in collaboration with the Finance and Income Teams in the development of an ASC Debt Recovery Policy linked to client debt.
  • Respond effectively to Local Ombudsman complaints associated with Client Finance and Charging Services.
  • Manage staff to ensure verification and validation of capital assets and benefit maximization.
Essential Skills:
  • An understanding of adult social care financial processes and duties under the Care Act.
  • Experience of leading transformation and implementation of Brokerage functions within adult social care.
  • A working knowledge of Mosaic would be extremely helpful.
  • Educated to postgraduate level with substantial management experience at a senior level within an Adult Social Care financial assessment/charging environment, and/or commissioning and procurement and/or social care operations.
  • Ability to interpret, understand, and communicate complex advice on legal and/or financial issues in an understandable way to staff members and to service users.
  • High-level strategic planning and organizational skills, including forward planning and forecasting.
  • Excellent leadership and management skills with a track record in developing staff and improving performance.
  • Ability to manage and motivate a team of staff (which may be multi-disciplinary) to achieve team goals, address performance issues using the organization's HR people management procedures, and formal performance where necessary.
  • Demonstrable technical knowledge in the following areas: Deputyship and the Court of Protection, Appointeeship, Charges for Residential Accommodation (CRAG), non-residential financial assessments, Deferred Payments, Direct Payments, Independent Personal Budgets, Self-Funders, and debt recovery.
  • Working knowledge of relevant legislation and their implications for this specific area of work.
  • Excellent working knowledge of the political landscape, legislative frameworks, and regional and national drivers surrounding the area of specialism.
  • Knowledge and experience of assessing the financial viability of service delivery models, benchmarking services, undertaking options appraisals, evaluating alternative options to ascertain if services continue to deliver value for money.
  • Experience of maximizing the organization's income through efficient and accurate processing of caseloads, applying performance management techniques to monitor productivity and quality of staff work.
  • Complex cases - Demonstrable experience and knowledge of utilizing various problem-solving methodologies, approaches, and techniques to identify root causes of problems, identify solutions, implement the solution, evaluate outcome, and arrive at conclusions.
  • Demonstrable experience of drafting strategies, policy, and guidance acquired through experience in relevant/specific field.
  • Experience of delivering contentious changes to service delivery and leading on consultations, negotiating, developing counter proposals, and implementing proposals.
  • Experience of leading on the development of business systems, processes, and policies, strategies, and initiatives in order to ensure they are in line with strategic business objectives, Government legislation, and contribute to continuous improvement in service delivery.
  • A comprehensive understanding of Adult Social Care financial assessment, direct payments, and debt recovery.
  • Experience of developing and implementing Adult Social Care policies and strategies aligned to Charging and Vulnerable Adults Debt Recovery.
  • Experience and knowledge of implementing strategies to maximize income and reduce client debt.