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Financial Services Manager
2 months ago
Venesky Brown's client, a public sector organization, is seeking an experienced Financial Services Manager - Adults Social Care to lead their financial services team. This is an exciting opportunity to join a dynamic organization and contribute to the successful delivery of their approach to fair cost of care and social care reform.
Key Responsibilities:- Financial Assessment and Charging: Ensure the successful delivery of the organization's approach to fair cost of care, social care reform development, and implementation, aligning strategies, policies, and leadership.
- Customer Service: Modify and maintain a streamlined and efficient customer service approach, ensuring customers understand their obligation to contribute to care based on the organization's Adult Social Care Charging Policy and the Care Act 2014.
- Benefit Maximization: Lead the department on benefit maximization analysis and guidance to customers requiring new residential or community care, or a review of their entitled benefits.
- Transformational Change: Initiate transformational change and develop a strategic vision, operational, and business planning for the Social Care Financial Service.
- Financial Assessments: Conduct community and residential care financial assessments, deferred payments, direct payments, independent personal budgets, commissioned services payment, appointeeship, and deputyship.
- Performance Framework: Develop a performance framework aligned to service performance, delivery, and benefits rationalization.
- Statutory Guidance: Ensure financial assessment decisions are in line with statutory guidance.
- Complex Cases: Manage complex cases, applying discretion and judgment in relation to policy guidelines.
- Quality of Service: Continuously strive to drive up the quality of service provision and the collection rate of care charges, ensuring residents are provided with comprehensive information on paying for care in the most efficient and effective way.
- Debt Recovery: Work in collaboration with the Finance and Income Teams in the development of an ASC Debt Recovery Policy linked to client debt.
- Local Ombudsman Complaints: Respond effectively to Local Ombudsman complaints associated with Client Finance and Charging Services.
- Staff Management: Manage staff to ensure verification and validation of capital assets and benefit maximization.
- Adult Social Care Financial Processes: An understanding of adult social care financial processes and duties under the Care Act.
- Transformation and Implementation: Experience of leading transformation and implementation of brokerage functions within adult social care.
- Postgraduate Education: Educated to postgraduate level with substantial management experience at a senior level within an adult social care financial assessment/charging environment, and/or commissioning and procurement, and/or social care operations.
- Complex Advice: Ability to interpret, understand, and communicate complex advice on legal and/or financial issues in an understandable way to staff members and to service users.
- Strategic Planning: High-level strategic planning and organizational skills, including forward planning and forecasting.
- Leadership and Management: Excellent leadership and management skills with a track record in developing staff and improving performance.
- Team Management: Ability to manage and motivate a team of staff (which may be multi-disciplinary) to achieve team goals, address performance issues using the organization's HR people management procedures, and formal performance where necessary.
- Financial Viability: Knowledge and experience of assessing the financial viability of service delivery models, benchmarking services, undertaking options appraisals, evaluating alternative options to ascertain if services continue to deliver value for money.
- Income Maximization: Experience of maximizing the organization's income through efficient and accurate processing of caseloads, applying performance management techniques to monitor productivity and quality of staff work.
- Policy Development: Demonstrable experience of drafting strategies, policy, and guidance acquired through experience in a relevant/specific field.
- Business Systems: Experience of leading on the development of business systems, processes, and policies, strategies, and initiatives in order to ensure they are in line with strategic business objectives, government legislation, and contribute to continuous improvement in service delivery.
- Adult Social Care Financial Assessment: A comprehensive understanding of adult social care financial assessment, direct payments, and debt recovery.
- Policies and Strategies: Experience of developing and implementing adult social care policies and strategies aligned to charging and vulnerable adults debt recovery.
