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Single Point of Access Coordinator

2 months ago

Derbyshire, United Kingdom RETHINK MENTAL ILLNESS Full time
About the Role

We are seeking a dedicated and compassionate individual to join our team as a Single Point of Access Volunteer. As a key member of our Derbyshire Recovery and Peer Support Service, you will play a vital role in supporting individuals with mental health issues.

Key Responsibilities
  • Provide administrative support to the DRPSS service, including filing and document organization.
  • Offer basic advice, guidance, and telephone support to service users.
  • Assist with signposting and referral options as required.
  • Upload documents to our systems and maintain accurate records.
  • Follow up on 'On Hold' referrals and update information as necessary.
  • Contribute to responding to emails and organizing the DRPSS outlook inbox.
  • Provide updates to individuals currently on a waiting list for service.
Requirements
  • Excellent communication and interpersonal skills.
  • Basic IT knowledge and proficiency in using office software.
  • Able to maintain confidentiality and handle sensitive information with discretion.
  • Strong organizational skills and attention to detail.
  • Good local knowledge of mental health support services.
About Us

Rethink Mental Illness is a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns, and advice and information. Our mission is to 'A better life for everyone severely affected by mental illness.'

We welcome applications from everyone, including those with lived experience, LGBTQ+ individuals, people with disabilities, and those from Black, Asian, and Minority Ethnic backgrounds. We are committed to creating an inclusive and diverse environment where everyone feels valued and supported.