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Membership Advisor

2 months ago

Dumfries, Dumfries and Galloway, United Kingdom Bannatyne Full time
About the Role

We are seeking a dynamic and enthusiastic Membership Advisor to join our team at Bannatyne. As a key player in our growth, you will have the opportunity to connect people with fitness solutions that improve their lives.

Key Responsibilities
  • Promote and sell memberships through tours, presentations, and follow-ups with prospective members.
  • Conduct engaging and informative tours of the club, highlighting key features and benefits.
  • Lead, mentor, and manage a team to achieve and exceed membership KPIs.
  • Develop and implement strategic sales plans to drive new membership acquisition and retention.
  • Collaborate with marketing and operations teams to develop promotional campaigns and special offers.
  • Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
Requirements
  • Good organisational and multitasking abilities.
  • The ability to think outside the box and be a self-starter with your own initiative.
  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • The ability to work to deadlines and be KPI-driven.
What We Offer
  • Competitive compensation.
  • Opportunities for professional development.
  • A supportive team culture.
About Bannatyne

Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. We pride ourselves on our state-of-the-art facilities and our commitment to helping our members achieve their health and fitness goals.