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Client Relations Specialist
2 months ago
Tonic Health is seeking a dedicated and innovative Client Relations Specialist to manage all aspects of customer interactions and order processing, ensuring excellence in service delivery.
Key Responsibilities- Report directly to the Head of Operations, generating weekly performance reports that detail key performance indicators and customer service metrics.
- Foster and maintain strong relationships with our logistics provider, marketing team, and development team to guarantee an exceptional customer experience.
- Oversee the daily operations of our Customer Service platform, including the management of email and text inquiries.
- Engage with our logistics provider to address customer order discrepancies, delivery challenges, and inventory inquiries.
- Collaborate with our branding team to ensure consistent and high-quality customer service across all brand touchpoints.
- Conduct weekly analyses of customer service performance, including tracking refunds, subscription cancellations, and ticket data.
The ideal candidate will possess a strong creative approach to resolving customer inquiries and order challenges. They should be a proactive individual capable of independently advancing projects, prioritizing tasks effectively, and adhering to deadlines.
This role is entirely remote and offers part-time hours from Monday to Friday, with flexibility available to accommodate personal commitments.
