Accommodation Operations Manager

17 hours ago


Sheffield, Sheffield, United Kingdom Cloud Student Homes Full time
Accommodation Manager

Cloud Student Homes is a leading provider of Purpose Built Student Accommodation in England, dedicated to delivering exceptional student experiences. As an Accommodation Manager, you will play a pivotal role in ensuring the highest safety standards while providing a first-class residential and customer experience.

Key Responsibilities:
  • Manage the residence with a focus on safety, security, and social aspects of university life.
  • Lead the management of the residence, ensuring compliance with operating principles and supporting the achievement of industry-leading service levels.
  • Maintain the facility to the highest standards, adhering to all relevant legislation and industry standards.
  • Liaise with colleagues to ensure collaboration across the facility.
  • Recruit, train, and develop staff to promote the 'more than just a room' philosophy.
  • Promote a vibrant community across the facility.
Accommodation Operations:
  • Assist agents with check-in and check-out procedures, ensuring efficient room management and GDPR compliance.
  • Ensure social activities are staffed and monitored in line with Cloud Student Homes policies.
  • Manage day-to-day operations, including parcel collection, parking, and health and safety checks.
  • Manage key relationships with outside contractors and third-party representatives.
Building and Facilities Management:
  • Oversee residence maintenance and housekeeping to ensure sector-leading service levels.
  • Monitor contractor and service contracts for efficient implementation and compliance.
  • Conduct regular inspections of common spaces and maintain records in line with Cloud Student Homes procedures.
Financial:
  • Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors.
Requirements:
  • Creative and customer-focused individual with experience in customer service, hospitality, or student accommodation.
  • Experience in facilities management and ability to work collaboratively with colleagues.
  • 40hr working week, Mon-Fri, with 20 days annual leave and employer contributory pension scheme.


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