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Customer Engagement Administrator

2 months ago

Manchester, United Kingdom Futures Full time

Futures is collaborating with a prominent entity in the FMCG sector, recognized for its cutting-edge products and dedication to quality. As a result of expansion, we are seeking a proactive and meticulous Customer Service Administrator to enhance our team and facilitate daily sales and broader commercial functions.

The Customer Service Administrator will be instrumental in aiding the sales team, overseeing customer accounts, processing orders, and ensuring seamless sales operations. This role demands exceptional organizational capabilities, meticulous attention to detail, and the capacity to work effectively in a dynamic environment.

Key Responsibilities of a Customer Service Administrator:

  • Sales Assistance: Support the sales team with everyday tasks, including generating sales reports, managing sales documentation, and coordinating with various departments.
  • Order Management: Efficiently process customer orders, ensuring prompt and effective delivery. Track order status and address any issues or discrepancies.
  • Client Support: Deliver outstanding customer service by addressing inquiries, resolving complaints, and ensuring client satisfaction.
  • Communication: Interact with clients, sales representatives, and other internal teams to guarantee smooth and effective sales processes.
  • Administrative Responsibilities: Conduct general administrative duties, such as filing, data entry, and managing correspondence.

Skills & Experience of a Customer Service Administrator:

  • At least 1 year of experience in a customer service or administrative capacity
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication abilities
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • High attention to detail and exceptional time management skills

What’s in it for you?

  • Competitive Salary
  • 25 days of holiday plus bank holidays
  • Flexible work culture and hours
  • Comprehensive training and development opportunities, with access to a training platform

For further details on this exciting Customer Service Administrator position, please reach out.