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Night Guest Services Associate

2 months ago

London, Greater London, United Kingdom Shangri-La Hotel at The Shard Full time £24,000

Position: Night Guest Services Associate

We are excited to present a remarkable opportunity for a Night Guest Services Associate to become a vital member of our Concierge Team at the prestigious Shangri-La Hotel.

Role Overview: As a Night Guest Services Associate, you will be entrusted with delivering warm, courteous, and efficient service to our esteemed guests across all Front of House areas, embodying the essence of Shangri-La's Hospitality from the Heart philosophy.

Key Responsibilities:

  • Provide insightful recommendations for local dining, entertainment, and activities.
  • Assist guests in planning their stay with personalized service.
  • Maintain an extensive knowledge of the local area to enhance guest experiences.

Qualifications: Our front office team members are expected to possess a comprehensive understanding of Forbes standards, exhibit a polished appearance, and demonstrate a proactive and positive demeanor.

Core Values: You will play an integral role not only in the Front Office but also as a representative of the Shangri-La Group, upholding our core values of humility, courtesy, respect, helpfulness, and sincerity.

Language Skills: Proficiency in both oral and written English is essential; additional language skills are advantageous.

About Us: Shangri-La, The Shard, London, stands as the first elevated luxury hotel in the city and the tallest building in Western Europe. Our award-winning dining establishments offer an extraordinary culinary experience high above the city.

Employee Benefits:

  • Competitive pension contribution scheme.
  • 50% discounts at our exclusive award-winning restaurants and bars.
  • Complimentary meals during shifts.
  • Free dry-cleaning service for work attire.
  • Annual travel ticket loan to facilitate your commute.
  • Staff rates at properties worldwide.
  • Exclusive discounts in the London Bridge area through the Shard Card membership.
  • Loyalty benefits, including complimentary stays and monetary recognition for long service.
  • Investment in your personal development through our extensive online Shangri-La Academy courses.
  • Opportunities for internal promotions and career advancement.
  • Immediate enrollment in our employee recognition platform, Moments of Joy.
  • Financial rewards for successfully introducing new team members to the hotel.