ERP Manager

2 months ago


Bolton, Bolton, United Kingdom AO Full time

About the Role

We are seeking an experienced professional to lead our Enterprise Resource Planning (ERP) Functional team. As the ERP Manager - Business Process Improvement, you will be responsible for the effective management of the Dynamics 365 platform, ensuring seamless integration with our business operations.

Key Responsibilities

  • Lead a high-performing team of ERP Functional specialists
  • Develop and implement business process improvements to enhance system performance and controls
  • Collaborate with stakeholders to identify and prioritize business needs and requirements
  • Manage the maintenance, updating, and improvement of the Dynamics 365 ERP suite
  • Develop and deliver an ERP functional improvement strategy aligned with our ERP strategy
  • Ensure the business and user needs of AO are fully met by the deployed modules of Dynamics 365
  • Communicate effectively with stakeholders to resolve issues and deliver improvements
  • Develop and enhance contacts outside of AO to identify best practices and implement changes
  • Provide support to the ERP Team and the wider business community to ensure the Dynamics 365 system meets our needs
  • Oversee the technical translation of and alignment to IT strategic direction for Dynamics 365 F&O
  • Manage the development of Dynamics 365 and management of business relationships to deliver key service improvement activities
  • Act as a Dynamics 365 subject matter expert and advocate for IT across the organization
  • Ensure the Dynamics 365 practice develops continuously to support business outcomes and provide a consistent level of service

About You

We are looking for an experienced professional with a strong background in ERP management, business process improvement, and IT change management. You should have:

Experience of business process improvement and IT change managementAbility to manage support partners and vendorsDetailed functional knowledge of one or more Dynamics 365 ERP modulesExtensive demonstrable knowledge and practical experience of management of ERP systems and ERP management teamsWorking knowledge of Project management methodologiesExperience delivering client-focused solutions to customer needsDemonstrable ability to communicate, present, and influence key stakeholders at all levels of an organizationExperience of successfully presenting to senior leadership and customer managementTeam management, mentoring, and coaching experienceStrong knowledge and understanding of business needsUnderstanding of Cloud-based technology and Solution Architecture principlesExperience of leading Dynamics 365 delivery, configuration, and ongoing management working across business functions and vendorsExperience of working in organizations undergoing significant transformationExperience of software ERP implementation methodologiesKnowledge of other key technologies e.g. Microsoft 365, Azure, Power Platform, Mulesoft, Adobe AEMAble to demonstrate a clear understanding of detailed technical concepts and apply this understanding to everyday business problemsStrong influencing skills with both internal staff and external stakeholders with the ability to provide clear and non-technical advice/interpretation of complex information

About AO

AO is a leading retailer of appliances and electricals. We pride ourselves on helping our customers brilliantly and providing a great experience for our AOers. We offer a range of benefits to support our employees, including:

Our Value Creation Plan: a unique long-term bonus plan for every AOer to share in our successHolidays: 25 days, plus bank holidays (increasing to 27 days after 2 years with us)Pension: contribute 5% of your annual salary and we'll do the sameBe a VIP at the AO Arena: loads of opportunities to win free tickets and pre-sale accessHealth & wellbeing: discounted gym membership, an onsite spa, and our Help @ Hand schemeDiscounts: exclusive discounts across our product rangeFamily leave: Enhanced Maternity, Paternity, and Adoption leaveMaking a difference: 2 fully paid days a year to donate your time to any charity of your choiceOn-site perks: free on-site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks
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