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ERP Functional Support Manager

1 month ago

Bolton, Bolton, United Kingdom AO Full time

About the Role

We are seeking an experienced professional to lead our ERP Functional team. As the Dynamics 365 Platform Lead, you will be responsible for the effective management of the Enterprise Resource Planning system using the Dynamics 365 platform. Your team will consist of around 6 people, and you will be responsible for their management and development.

Key Responsibilities

  • Lead a high-performing team to achieve business objectives.
  • Manage the maintenance and development of the finance and operations modules within the Dynamics 365 application set.
  • Ensure that the appropriate controls and reporting requirements are in place to allow AO to accurately manage finance, Supply Chain, and WMS for their financial and operational areas.
  • Facilitate close working relationships between the SMEs and the wider business, including Business Process Owners.
  • Develop and implement an ERP functional improvement strategy, ensuring it is aligned with the ERP Strategy.
  • Communicate effectively with stakeholders, providing clear recommendations and associated action plans to resolve problems and deliver improvements.

About You

  • Experience of business process improvement and IT change management.
  • Ability to manage support partners and vendors.
  • Detailed functional knowledge of one or more Dynamics 365 ERP modules.
  • Extensive knowledge and practical experience of managing ERP systems and ERP management teams.
  • Working knowledge of Project management methodologies.
  • Experience delivering client-focused solutions to customer needs.

About AO

AO is a leading retailer of appliances and electricals. We are known for helping our customers brilliantly, and it's no different for our employees. We care about more than what's on your CV, because together we can do extraordinary things.

Our Benefits

  • Our Value Creation Plan: a unique long-term bonus plan for every AOer to share in our success.
  • Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years with us).
  • Pension: contribute 5% of your annual salary, and we'll do the same.
  • Be a VIP at the AO Arena: loads of opportunities to win free tickets and pre-sale access.
  • Health & wellbeing: discounted gym membership, an onsite spa, and our Help @ Hand scheme.
  • Discounts: exclusive discounts across our product range.
  • Family leave: Enhanced Maternity, Paternity, and Adoption leave.
  • Making a difference: 2 fully paid days a year to donate your time to any charity of your choice.