Internal Sales Representative

2 days ago

Syston, Leicestershire, United Kingdom Heidelberg Materials AG Full time
Job Summary

We are seeking a highly motivated and results-driven Internal Sales Representative to join our team at Heidelberg Materials AG. As a key member of our sales team, you will be responsible for managing a portfolio of customers across a defined geographical region, growing the business through outbound calls to prospective customers, and providing exceptional customer service.

Key Responsibilities
  • Sales Management
    • Generate new business through structured, proactive outbound calls and planned follow-up.
    • Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
    • Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition, and differentiators.
    • Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
    • Work with DSM to conduct market analysis, including assessments of demand, customer segmentation, and location and capability of competitors.
    • Identify opportunities to add value and contribute to the success of the customer's business.
    • Price cash sale enquiries in line with cash sale pricing policy.
  • Sales Administration
    • Efficiently handle all customer written and verbal enquiries in a timely manner.
    • Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
    • Navigate systems efficiently and accurately, keeping the customer informed at all times.
    • Ask relevant questions and communicate in an empathic, confident, and assertive manner.
    • Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detrimental to the Hanson business.
    • Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email.
    • Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent.
    • Take payment for cash sale jobs.
    • Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives.
    • Develop knowledge of other roles within the team and be able to provide cover as far as possible.
  • Order Management
    • Understand basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role.
    • Be able to create, alter, and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required.
    • Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Hanson's transport management system.
  • General
    • Develop product knowledge for all Hanson products.
    • Develop knowledge of the concrete industry, customers, and markets.
    • Link with the area teams and relevant external departments to ensure a high level of customer service is maintained.
    • Maintain good working relationships, including a courteous and prompt response to customers, colleagues, drivers, plant staff, and transport personnel.
    Requirements
    • Minimum of a Grade C at GCSE in Maths and English.
    • Good communication skills with the ability to negotiate at all levels.
    • Working understanding of standard Microsoft software packages.
    • Will also ideally have experience of working within a large company environment and achieving targets.

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