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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Radiodetection Ltd Full time
Customer Support Coordinator

We are seeking a dedicated and detail-oriented individual to join our Customer Service team in Bristol, working on a hybrid basis from our offices in Hengrove. As a key member of our team, you will play a crucial part in ensuring smooth customer service and repair operations.

Key Responsibilities:
  • Customer Service: Handling customer enquiries, booking service/repair orders, and raising quotations.
  • Assisting with collections, managing customer complaints, and providing support to external sales teams.
  • Co-ordinating with the Service department and other internal teams to ensure seamless communication.
  • Ensuring orders and quotations are processed accurately and efficiently.
Order Processing and Documentation:
  • Reviewing customer purchase orders, maintaining accurate customer records in the database.
  • Liaising with internal departments to resolve issues or delays in service.
  • Handling requests for expedited orders and following up on outstanding items.
Continuous Improvement:
  • Identifying process improvements to enhance customer satisfaction.
  • Providing feedback to refine customer service practices and staying updated on product knowledge.

This is a great opportunity to join a team where your contribution will be valued, and you'll have a direct impact on customer service quality and operational efficiency. If you're passionate about customer service and ready for a new challenge, we'd love to hear from you.