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Service / Reception Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Pybus Recruitment Ltd. As a key member of our Aftersales Department, you will be responsible for leading and inspiring a dedicated team, ensuring the seamless operation of parts and service processes.
Key Responsibilities- Team Leadership: Maintain high performance standards within the parts and service teams through effective coaching and performance management.
- Recruitment and Selection: Recruit and select team members in alignment with organisational needs.
- Customer Service: Uphold customer service standards, ensuring adherence to customer satisfaction indicators.
- Resource Management: Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.
- Stock Control and Warehouse Management: Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.
- Marketing: Develop and implement targeted marketing campaigns to maximise commercial opportunities.
- Market Analysis: Monitor customer needs and competitor activity, ensuring relevant and effective marketing efforts.
- Process Improvement: Ensure all service processes meet brand standards and are consistently implemented.
- Inter-Departmental Communication: Foster inter-departmental communication to develop business and team ethos.
- Health and Safety: Maintain a safe and healthy working environment, ensuring compliance with Health and Safety requirements.
The ideal candidate will possess:
- Excellent Customer Service Skills: Passion for delivering excellent customer satisfaction.
- Strong Organisational Skills: Strong organisational and planning skills.
- Leadership Qualities: High levels of energy and enthusiasm.
- Business Acumen: Excellent numeracy and literacy skills.
- Industry Knowledge: Comprehensive understanding of all departments and KPIs.
- Technical Skills: Proficiency in IT.
- Professional Appearance: Smart appearance.
- Driving Licence: Full UK driving licence.
The successful candidate will enjoy:
- Leadership Opportunities: Guide and mentor a team, fostering a culture of excellence and continuous improvement.
- Competitive Salary: Enjoy a competitive base salary ranging from £35,000 to £45,000, complemented by a company car.
- Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.
- Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.
