Retail Team Lead
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Retail Team Lead to join our team at Outdoor and Cycle Concepts. As a Retail Team Lead, you will be responsible for leading a team of retail staff and providing exceptional customer service to our customers.
Key Responsibilities:
- Lead a team of retail staff and provide guidance and support to ensure excellent customer service.
- Develop and implement strategies to improve sales and customer engagement.
- Manage store operations, including opening and closing procedures, inventory management, and visual merchandising.
- Collaborate with the Store Manager and Assistant Store Manager to achieve business objectives.
- Provide coaching and training to retail staff to improve their skills and knowledge.
- Ensure a safe and compliant working environment by adhering to health and safety policies and procedures.
- Assist with administrative tasks, such as scheduling and payroll.
Requirements:
- Proven experience in a retail leadership role, preferably in the outdoor industry.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Knowledge of retail operations and customer service principles.
What We Offer:
- Competitive hourly rate of £11.90 per hour (£9.65 for under 21's).
- Bonus of up to £750 per annum (in proportion with hours worked).
- 40-60% discount across our range of products.
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday.
- Company pension scheme.
- Access to Perkbox, allowing you to save money all year round.
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