Lumbar Spine Pathway Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at University Hospitals Plymouth NHS Trust. The successful candidate will provide administrative and secretarial support for the Lumbar Spine Pathway, ensuring the smooth operation of the service.
Main Responsibilities- Provide full administrative and secretarial services to the Lumbar Spine Pathway service, including typing, management of appointments, and waiting lists.
- Take appropriate action with regard to telephone calls from patients, GPs, and other agencies, using initiative within broad guidelines outlined by trust and departmental policies.
- Deal face-to-face with patients, carers, and other professionals visiting the department, dealing appropriately with their enquiries and seeking advice when necessary.
- Prioritize own workload, including typing, management of appointments, and waiting lists, and provide guidance for other staff regarding prioritization of their tasks.
- Manage the waiting list for Lumbar Spine Pathway, within local parameters, taking appropriate action if deviations occur.
- Support the Electronic Service Platform (ESP) in all systems relating to the pathway.
- Arrange appointments and clinics using Choose and Book and iPM Waiting List Management System.
- Coordinate the specialty waiting lists and adhere to the Waiting List Policy.
Essential
- Previous demonstrable administrative and secretarial experience.
- Demonstrable recent audio and copy typing experience.
- Previous demonstrable experience of appointment systems and waiting list policy.
Desirable
- Demonstrable Bighand experience.
- Previous demonstrable experience of waiting list management on iPM/PTLs.
Qualifications
- 5 GCSEs grade 9-4 (A-C grade) or equivalent qualification or equivalent demonstrable experience.
- OCR 3 standard or equivalent.
Aptitude and Abilities
- Ability to accurately touch and audio type.
- Excellent communication and interpersonal skills.
- Ability to work calmly and methodically in a busy working environment with a busy and varied workload.
- Time management skills.
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Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Specialist to join our team at University Hospitals Plymouth NHS Trust. As a key member of our Lumbar Spine Pathway team, you will be responsible for providing high-quality administrative and secretarial support to ensure the smooth operation of our services.Key...
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Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full timeJob SummaryWe are seeking an experienced administrative professional to provide high-quality support to the Lumbar Spine Pathway at University Hospitals Plymouth NHS Trust.The successful candidate will be responsible for providing administrative and secretarial services, including typing, managing appointments and waiting lists, and coordinating...
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